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Contact Center, Operations Manager (Work From Home)

Contact Center, Operations Manager (Work From Home)

Qualifications (Knowledge, Skills & Abilities)

  • Expert knowledge of contact center workforce planning tools and best practices. Five9 experience a plus.
  • Microsoft Office proficiency and advanced Excel skills.
  • Knowledgeable of CSAT data collection processes. Qualtrics experience a plus.
  • Exceptional analytical skills. Demonstrated ability to quickly understand cause and effect impacts on day-to-day service levels and make data driven decisions.
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