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Customer Experience Associate IV Pharma (Work From Home)

Customer Experience Associate IV Pharma (Work From Home)

Responsibility Statements

  • Provides customers with information that is specialized and communicated in warm empathetic manner.
  • Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
  • Identifies customer needs by referring to case notes, examining each as a specific case
  • Handles escalated transactions where the front line has exhausted all options or when the customer insists
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