Customer Experience Associate IV Pharma (Work From Home)

Responsibility Statements

• Provides customers with information that is specialized and communicated in warm empathetic manner.
• Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
• Identifies customer needs by referring to case notes, examining each as a specific case
• Handles escalated transactions where the front line has exhausted all options or when the customer insists