- Experience in a customer-facing role or a troubleshooting environment
- Because of the technical nature of our product, you understand how websites work. This includes being able to troubleshoot HTML and CSS issues in web browser-based developer tools
- Natural at problem-solving – with a huge range of customers using a complex product, it’s a crucial part of the job
- Desire to work in a respectful, transparent, and collaborative work environment, following Hotjar’s company values, culture and ways of working.