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Job leads – April 13, 2022

Billing Representative

  • Fully remote position, F/T. Telecommute from your home
  • Bilingual, English / Spanish speaking is a plus, but not required.
  • Full training provided.

 

Call Center- Customer Service Representative

  • Strong computer skills. Basic understanding of MS Outlook, Word and Excel.
  • Minimum typing of 40 wpm.
  • Must be a quick learner and willing to ask questions

 

Billing Representative

  • High School Diploma / GED (or higher) OR equivalent years of working experience
  • Proficiency with Windows PC applications, which includes the ability to navigate multiple programs and learn new and complex computer system applications
  • Ability to work any 8-hour shift schedule (40 hours / week) within the operating hours of 8:00 AM – 5:00 PM PST from Monday – Friday including the flexibility to work occasional overtime based on business need

 

Customer Service Representative

  • Operations (2 years of experience is required)
  • document review (2 years of experience is required)
  • Client Service (2 years of experience is required)
  • Finance (2 years of experience is required)
  • Telephone Etiquette
  • Customer Relations

 

Customer Sales and Service Representative

 

Patient Financial Services Representative

  • High school diploma / GED (or higher)
  • 1+ years of healthcare experience
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
  • Ability to keep all company sensitive documents secure (if applicable)

 

Customer Service Specialist 2

  • Active Listening
  • Telephone Etiquette
  • Customer Service
  • Typing Skills

 

Customer Service Agent

  • Education: High School diploma or GED.
  • Must be able to successfully pass criminal background check
  • Data entry and basic computer skill

Customer Service

  • 1 – 3 years experience in bank customer service role.
  • Knowledge of retail banking products, operations, and laws.
  • Ability to maintain sensitive and confidential information.
  • Effective oral, written and interpersonal communication skills.

 

Bilingual Customer Experience Representative

  • Thrives in a fast-paced environment
  • Curious, loves asking questions, and thinks outside of the box
  • Dedicated to building both a product and an experience that users love
  • Wants to revolutionize how science is communicated around the world

Customer Care Representative

  • Associate’s degree in a business field or equivalent experience
  • One year of call center or customer service experience, or financial services industry experience
  • Ability to communicate with customers in a professional manner, orally and in writing
  • Ability to work independently and as part of a team
  • Proficiency using MS Office tools

 

Customer Support Specialist

  • 2+ years of experience in a customer support role is preferable
  • Familiarity with Zendesk, Slack, Outlook, (software familiarity)
  • Basic excel and typing skills
  • Tons of energy, humor, compassion, and enthusiasm

 

  • You’ll be the primary point of contact for your customers, doing everything that you can to maximize the value they receive from our product every day, discover new ways that Sora can help their HR teams streamline their work, and ensure that our customers are happily expanding and growing with Sora. 
  • You’ll own the renewal experience with your customers and target high retention and growth outcomes.
  • You’ll learn the ins and outs of our product as you build and launch new customer workflows, and will eventually become a product expert on the team. 
  • You’ll also deliver training sessions to share this product knowledge with customers so that they feel comfortable building out new workflows or modifying existing ones on their own.

 

Customer Support Representative

  • 2 to 4 years experience in a support related role for a software product (enterprise SaaS a plus)
  • Strong technical and written skills
  • Experience with Intercom, Zendesk, Salesforce
  • Ability to communicate complex concepts to customers

Customer Success Manager

  • 3+ years of customer-facing technical experience OR 3+ years of technical project management experience
  • Strong interpersonal skills to build solid relationships with clients, management, and peers
  • Fundamentally curious: Driven to deeply understand the customer’s business, motivations and goals. When presented with a problem, you naturally probe deeply to understand both the broader context and the underlying causes.
  • Ability to create compelling presentations that engage customer executives and other high-level stakeholders
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