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Job Leads – April 15, 2022

Customer Service Representative

  • HS Diploma/GED or equivalent work experience 
  •  over 18 years of age 
  •  6 months of Customer Service
  •  ability to type 25wpm and comfortable with desktop computer system.

 

Customer Service Representative

  • Fluency in spoken and written English (advanced level B2 + or higher).
  • Willingness to work 24/7 with flexible weekdays (shifts start at 12 p.m. and Saturday 8-4).
  • Strong interpersonal skills and service-oriented attitude.
  • The ability to adapt and the ability to deal with new and difficult situations in real time.

 

Fraud Prevention Customer Service

  • High school diploma or GED
  • 1+ years of experience in call center/customer service
  • A quiet workspace
  • Internet service with a minimum speed of 5mbps
  • Personal smartphone or a tablet

 

French – English – Reference Labs Customer

  • You possess an associate’s or bachelor’s degree in a computer-related discipline or scientific (Biology/Chemistry/etc) discipline is preferred or equivalent combination of education and experience.
  • It is important to have strong computer and technical skills.
  • A proven track record of providing extraordinary customer service.
  • You are experienced in a technically related field, veterinary practice, laboratory setting, and/or contact center environment is helpful.

 

Customer Service Representative

  • High school diploma or equivalent required.
  • Bachelor’s degree preferred.
  • Proven competency performing Service Advocate essential job function and special skills or relevant experience.
  • 6 months to 1 year Commercial Auto call center experience preferred
  • P&C license or Personal lines license a plus
  • Critical Thinking Advanced conflict resolution skills Consistently meeting or exceeding performance measurement goals

 

Customer Support Representative, Spanish Bilingual

  • A mature, self-motivated and detail oriented individual
  • A stellar communicator with the ability to build relationships with customers from diverse backgrounds
  • A successful track record working in a high volume, fast-paced environment
  • Customer-centric, allowing you to maintain a high level of customer focus in a variety of complicated situations while equally considering the customer and company needs
  • Ability to multitask and adapt to change
  • Reliable and dependable in consistently meeting attendance and performance expectations
  • Bilingual and professional Spanish proficiency

 

Senior Customer Service Representative

  • High School Diploma / GED or equivalent experience
  • Handle inquiries, concerns, complaints, grievances and appeals in a professional manner by listening to the member and showing respect. When appropriate, the representative takes action to resolve complaints to ensure member retention and satisfaction by following department guidelines or contacts immediate supervisor for intervention
  • Educate members, customers (internal / external) on the benefits of the network and Medicare while effectively promoting Peoples to take the initiative with their own healthcare, services, and policies on the telephone as well as face – to – face communication

 

Financial Solutions Customer Service Client Manager

  • Series 6 or 7, 63 or 66 securities licenses required. Series 24 preferred
  • Advanced knowledge of mutual funds and employer sponsored retirement plans
  • Intermediate knowledge of Self-directed brokerage accounts, the Delivery Model and the market that it’s delivered into including: competitors, market pricing, delivery needs, client expectations, etc
  • Intermediate compliance, regulatory and legislative knowledge
  • Intermediate knowledge of overall financial management
  • Spanish speaking a plus, but not required

 

Customer Service Representative – Written Correspondence 

  • High school diploma or equivalent.
  • Five or more years of experience in general office and clerical activities.
  • Two or more years of customer service or general office experience.
  • Excellent reading, writing, interpersonal communication, and problem-solving skills.
  • Proficient computer skills using a variety of software packages

 

Help Desk Specialist

  • 2+ years in a Customer Service or Tech Support role
  • Bachelor’s degree in a related field (relevant work experience in lieu of degree)
  • CRM expertise and ease
  • Experience in a call center environment
  • Experience working remotely a plus

 

Pharmacy Claims Specialist

  • Less than 2 years of technical experience
  • Less than 5 years of data analysis & problem solving skills
  • Comprehensive knowledge of all Microsoft Office applications, including Access, Word, Excel and PowerPoint
  • Strong verbal and written communication skills, including the ability to tailor communication to audience
  • Strong organizational and time management skills
  • Ability to handle multiple tasks, meet deadlines, and follow-up timely
  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences.

 

Customer Success Manager

  • You consider yourself a technologist that can talk to the business
  • Want to roll-up-your-sleeves when a customer has an issue and help do initial triage or resolution when needed
  • Leveraging your knowledge to help customers get over technical hurdles while expanding their use of the platform
  • 5+ years in customer facing roles – Sales/Support/Services/Architecture, with at least some account management experience/customer-facing
  • Escalation management and strong project management fundamentals
  • Passionate about building customer success “Brand” – Being a difference maker
  • DNA – You possess the Helper Gene and are proactive in acting on behalf of your customers
  • BA Degree preferred but not required

 

Corporate Resolutions Specialist

  • Bachelor’s Degree preferred.
  • 3+ years of customer service experience required.
  • Previous corporate escalations or higher tier experience desired.
  • Exceptional verbal and written communication skills.
  • Ability to communicate effectively with all levels of management and company personnel.
  • Exceptional problem-solving skills.
  • Highly effective organizational skills.

 

Agency Complaints Specialist

  • Bachelor’s Degree preferred.
  • 7 years of customer service experience preferred.
  • 3 years of regulatory, compliance, legal, audit, risk management or other relevant experience (e.g., resolution of customer complaints) preferred, experience in a financial services environment a plus.
  • 3 years of experience with responding to written regulatory complaints (or equivalent).
  • Knowledgeable in bank and deposit compliance regulations (e.g. Regulation E and UDAAP)

 

Mobile Support Associate

  • A minimum of 4 CXC/GCE subjects inclusive of English Language, or a U.S. high school diploma or GED.
  • Must have a valid (not expired) government issued ID, TRN and NIS card.
  • Must have flexible availability to work any day and any assigned shift weekly.(Weekends and Public Holidays)
  • Demonstrated ability to perform at a high level, to support our high volume of inbound calls.
  • Experince in customer service is an asset and preferred.
  • Good systematic problem solving ability , using sound business judgment, and following through on commitments to customers.
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