TECHNICAL CUSTOMER SUPPORT MANAGER
We are looking for dedicated individuals who can work independently in a fast-paced startup environment. The ideal candidate will have:
- 2+ years experience managing a technical support team (team size: 5+)
- 5+ years of technical implementation or technical support experience within technology services (ideally B2B)
- Technical knowledge of enterprise-grade software
- Click here: https://virtual-careers.com/job/technical-customer-support-manager/
Engagement Specialist – Call Center
- Experience with computers including knowledge of Microsoft Word, Outlook, and Excel – data entry and documentation within member records is preferred
- 2 years of experience preferably in customer service, telemarketing and/or sales
- Call center experience preferred Familiarity with basic medical terminology preferred
Customer Service Representative
Minimum Qualifications
- High school or equivalent
- 6 month Customer Service experience with Business to Business in Manufacturing
- 6 month – year working knowledge of knowledge of spreadsheet applications and presentation software
- Minimum 2 years of Team leader experience
- Excellent communication skills
- Strong computer skills specially MS-Office
CLICK HERE: https://virtual-careers.com/job/team-leader-customer-support/
Benefits Customer Service Representative
The following are a plus
- Associate or Bachelor’s degree nice to have
- Working knowledge of health and welfare and/or defined benefit pension plans
- Experience working in a call center environment
- Ability to read, write and speak Spanish
Customer Service Relationship Specialist
We also prefer but do not require:
- Remote work experience
- Prior experience interactions with independent insurance agents (plus)
- Office experience
- Spanish-English bilingual a plus
What You’ll Do
- You’ll handle anywhere from 20-50 customer conversations per day.
- You’ll provide support to our customers and prospective customers via email, social channels, forums, phone, etc.
- Advocate for our customers by thoroughly documenting their issues and sending reports to our engineering and product teams.
What you’ll need:
- Strong problem-solving skills and the ability to think analytically
- Excellent communication and relationship building skills
- Passion for helping others
What you’ll do as a Customer Service Representative:
- Answer inbound calls from customers to provide them with accurate product and service information
- Follow-up on all customer requests via phone, chat and email
- Provide loan extensions and process loan payments
Customer Support Representative
- Excellent written, chat, and verbal communication skills
- Exceptional troubleshooting and problem-solving skills
- 2 years or more of relevant experience in a customer support role or other technical, client-facing position
Required Qualifications:
- High School graduate or GED
- If working from home, must adhere to work from home guidelines
- Full COVID-19 vaccination is an essential requirement of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance
- Qualifications
- Years of experience: 1 year
- Experience level: Experienced
- Qualifications/Experience:
- 3 years of experience in a customer service environment
- Previous call center experience preferred.
- Proficient in the use of Microsoft Office suite
Bilingual Communications Specialist
Job Duties:
- Answer incoming phone calls from consumers.
- Respond promptly to customer inquiries.
- Capture call information and summarize the nature of the call.
- Retrieve and transcribe voicemails from consumers.
- Obsessed with exceeding customer expectations
- Experienced in customer service preferably in a contact center environment
- An excellent writer and verbal communicator
Click Here: https://virtual-careers.com/job/customer-support-associate-13/
Customer Support – Tickets – Gaming
- Gamers, or people familiar with gaming culture
- ZenDesk experience
- Discord experience (a plus)
