Customer Service Representative
- Paid training
- Flexible training schedules
- Medical and dental benefits
Branch Support Specialist, Customer Service
- Education or experience equivalent to a high school diploma is required.
- At least two years related experience in an office environment is preferred.
- A bachelor’s degree in marketing, communications, advertising, business management, IT or in a related field preferred.
- At least 2 years’ experience as a customer experience specialist for complex enterprise software solutions.
- Extensive experience in gathering and interpreting customer experience information.
- A bachelor’s degree in marketing, communications, advertising, business management, IT or in a related field preferred.
- At least 2 years’ experience as a customer experience specialist for complex enterprise software solutions.
- Extensive experience in gathering and interpreting customer experience information.
- 2+ years’ experience with ERP systems, preferably Oracle.
- Experience with CRM systems, preferable Salesforce.com.
- Transactional knowledge with order creation and RMA processing.
Senior Specialist, Customer Experience
- 2+ years experience in customer support, product operations, or relevant project management experience
- Comfortable working in GSuite
- Experience in process design, flow chart mapping applications, process documentation
- 2+ years experience in customer support, product operations, or relevant project management experience
- Comfortable working in GSuite
- Experience in process design, flow chart mapping applications, process documentation
- 2+ years experience in customer support, product operations, or relevant project management experience
- Comfortable working in GSuite
- Experience in process design, flow chart mapping applications, process documentation
- 2+ years experience in customer support, product operations, or relevant project management experience
- Comfortable working in GSuite
- Experience in process design, flow chart mapping applications, process documentation
Healthcare Customer Service Representative
- High School Diploma or equivalent
- 18 years of age or older
- 6 months customer service experience minimum
Customer Service Representative – Afternoon, Evening, Overnight
- High School Diploma or equivalent
- IT/Network certifications/degrees preferred
- 18 years of age or older
Customer Service Representative
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more
- B.S. degree in a science field required
- 1-2+ years of experience in customer-facing roles, including but not limited to, customer service, customer experience or technical support in the SaaS or life science industries
- Proficiency in Salesforce and JIRA
- B.S. degree in a science field required
- 1-2+ years of experience in customer-facing roles, including but not limited to, customer service, customer experience or technical support in the SaaS or life science industries
- Proficiency in Salesforce and JIRA
- 1-2+ years of experience in technical support; B2B and SaaS experience is preferred
- Exceptional written and verbal communication skills, with a focus on listening and asking the right questions; comfort communicating with customers via chat, email
- Can autonomously troubleshoot and perform in-depth investigations to fix a problem
Bilingual Spanish – English Customer Service Representative
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
