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Job Leads – March 16, 2022

  • High school diploma or GED is required.
  • At least two years related experience is required.
  • 5 years of Call Center Experience preferred.
  • 16.00 USD / Hourly
  • $16.85 – $19.65/hour depending on experience
  • Gainshare bonus up to 16% of your eligible earnings based on company performance
  • Two years of post-secondary education or higher
  • Bachelor’s degree in any discipline with strong academic performance
  • 3 – 5 years of work experience in a customer/client-facing role
  • 2+ years experience in Payroll and/or HR administration
  • Two years of post-secondary education or higher
  • Instead of the above, two years of relevant work experience
  • “Salary & Benefits: 33.00 USD / Annually
  • earn $14 per hour with a $1 differential for 78+ hours worked per pay period
    • Call Center environment
    • Handling a high volume of inbound calls for Healthcare Member and Provider inquiries
  • 1+ years providing customer support in a software environment.
  • Customer-first mindset with strong conversational skills and ability to ask relevant questions that lead to fast resolution.
  • 3+ years leading customer support, service, and/or experience teams
  • 2+ years providing frontline customer support or service
  • Experience managing 10+ direct reports
  • Customer Service experience required,
  • The banking industry experience is strongly desired
The perfect fit for this position is someone who loves working with others, builds trust quickly, communicates clearly, and welcomes tough challenges.
  • High School Diploma or GED
  • 1+ year of Service experience, preferably customer support in a call center environment or customer relations role.
  • Internal IT and business systems.
  • You have experience leading technical and non-technical support teams across a wide range of technologies and understand what it takes to deliver great support experiences.
  • You have a deep understanding of the tools and metrics that drive a successful support organization and have a data-driven approach to delivering results.
  • Plus performance-based incentives each month, earning potential
  • Pay increases with continuous learning and advanc
  • $16.00 Starting Pay
  • Senior Customer Care Specialist
  • Bachelor’s + 5 years of related exp; OR Master’s + 3 years of related experience; OR equivalent work experience.
  • Fluency in 2+ languages.
  • Bachelor’s + 5 years of related exp; OR Master’s + 3 years of related experience; OR equivalent work experience.
  • Fluency in 2+ languages
  • 7+ years of work experience, with 2+ years of people management experience
  • Ability to operate independently and demonstrate strong decision making. Knows when to escalate and seek appropriate support
  • Experience leading and owning cross functional projects, advocating, negotiating and driving results
  • Excellent communication skills
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