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Job leads – March 22, 2022

Customer Experience Analyst

  • 2+ year of customer facing experience in a similar role
  • Deep empathy, love of teamwork, and a commitment to put our students, instructors first
  • Outstanding writing and documentation skills

Customer Support, Billing Support Manager

  • 7+ years in a support/customer service role, with at least 3+ years of experience managing a large and/or global team
  • Intimate knowledge of payment processing platforms such as Stripe, Vindicia, Bluesnap, Zuora, or similar
  • Expert technical troubleshooting skills

 

Head of Enterprise Customer Success

  • 5+ years of experience leading customer-facing teams serving enterprise accounts, ideally in SaaS startups
  • Track record of strong commercial outcomes for enterprise clients: demonstrable increase in ARR, negative churn, logo retention

 

Claims Customer Service Representative

  • Years of experience: 1 year
  • Salary: $16 per hour

 

Customer Service Associate – Call Center

  • You have a flexible schedule.
  • You are bi-lingual (preferably in a non-Spanish language).
  • You have strong customer service skills and a positive attitude.

 

Customer Service and Safety Representative

  • Experience using a variety of desktop and web-based applications. We use Salesforce, Service Cloud, Slack and Sling here at Gaggle
  • Bachelor’s degree or equivalent experience in education, crisis management, child advocacy, customer service or a related field

 

Bilingual, Spanish – Call Center Agent

  • Salary: $17 – $17.50 per hour
  • 2 years of Prior experience in Customer Service in a fast paced Call Center Required
  • Knowledge of managed care processes and health insurance coverage preferred
  • Outstanding communication skills

 

 

Customer Care Specialist

  • Bachelor’s degree
  • Thrive in a fast paced, rapidly changing environment
  • Qualified candidate will earn $29/hour

 

Account Associate

  • Salary: 20.00 USD / Hourly
  • Written Communication
  • Writing – Documentation
  • Basic Computer Skills

 

Customer Service Representative

  • Two years of post-secondary education or higher
  • Instead of the above, two years of relevant work experience
  • 16.85 USD / Hourly Bonus, Performance-based rewards

 

Customer Success Manager

  • 2-3 years experience as a Customer Success, Customer service, or other similar role, with SaaS product(s)
  • Proven ability to smoothly on-board new customers and manage relationships on an ongoing basis
  • Highly organized and possesses the ability to juggle multiple priorities

 

Fraud Prevention Customer Service

  • High school diploma or GED
  • 1+ years of experience in call center/customer service
  • 16.00 USD / Hourly

 

Customer Success Manager

  • Bachelor’s degree and 2+ years prior experience in a customer customer-facing role & 1+ years prior experience as a CEM or equivalent customer-facing role.
  • A strategic mindset with strong analytic, problem-solving, and decision-making capabilities.

 

Customer Service Consultant – Live Chat, Bilingual

  • High School Diploma or equivalent
  • 1+ years of customer interaction in a professional role, either face to face or over the phone
  • Expert in communication, writing and listening in English & French

 

Customer Support Coordinator

  • 2 + years Customer Support Specialist or CX role experience
  • 1 + years in the title & escrow industry is a plus
  • Experience using help desk software and remote support tools

 

 

 

 

 

 

 

 

 

 

 

 

 

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