- 6+ years of enterprise consulting experience in the areas of digital transformation and large enterprise data and integration projects
- Architect level enterprise experience designing customer solutions
- Understanding of and experience designing solutions in best-of-breed (heterogeneous) environments
- You bring a minimum of 3 years of experience in client facing and technical skills
- You are an expert in JavaScript, HTML, CSS, AJAX front end frameworks and experience in mobile frameworks or other coding languages
- You have experience with digital marketing and tag management
- 2+ years of prior experience working directly with patients plus certification or BA degree
- Starts at $21.00/hour.
- Fully remote role
- 4+ years of recent experience in a SaaS B2B Customer Success Manager, Account Manager, or Onboarding Specialist role
- Experience leading, coaching, and managing the professional development of teammates
Inbound Outbound Queue Associate
- High School Diploma or G.E.D or work equivalency
- 2-4 years experience as a medical assistant, office assistant, or other clinical experience.
- Previous experience working with providers and provider networks is preferred.
Call Center Senior Representative
- High school diploma or equivalent required
- Minimum 1 year experience of call center/customer service experience
Engagement Specialist – Call Center
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- Experience with computers including knowledge of Microsoft Word, Outlook, and Excel – data entry and documentation.
Bilingual Customer Support Specialist
- Excellent communication skills both in English and in Spanish
- Competitive salary compensation based on experience
- Access to free posture-based fitness workouts from home
- Experience building and managing teams at scale (20+, multiple levels)
- SaaS startup experience with mid/long-tail self-serve clients
- Experience managing retention and growth revenue and contracts
Customer Service and Outreach Representative
- Bachelors’ degree preferred with minimum 1-3 years related experience, or equivalent combination of education and experience
- Experience in a high-volume customer service or sales organization, preferably serving global customers or relevant experience
Customer Support – Phones – Loan Services
- Phones, Chats, & Tickets capable
- Zendesk CRM a plus
- Mortgage industry or billing experience a plus but not required
- Phones, Chats, & Tickets capable
- Excellent verbal and written communication skills
- The ability to maintain calm under pressure
- Demonstrated leadership and work ethic
- Previous experience with customer support, consulting, sales engineering or customer success roles in the cybersecurity/tech industry
- Familiarity with the cybersecurity industry (pen-testing, cybersecurity consulting/training) or tech products in general
Tier 1 Customer Support – Japanese
- Bilingual in English-French, English-Japanese, and English-Spanish in high demand.
- 1-3 years of work experience, preferably with a SaaS company or a product/technology division
- Poise and professionalism to respond to high-level executives from around the world; executive support experience is a plus
