Apheresis Telerecruiter

  • Full Time
  • Anywhere
  • Posted 6 days ago

Job Description


Title: Apheresis Telerecruiter I

Location: Statewide, MD, United States

Full Time

Standard Schedule: WFH / REMOTE

Tues -Thursday 11:30am – 8:00pm , Fri – Sat 9am- 5:30pm (Sunday and Monday – OFF)

What You’ll Do?

  • Schedule prospective blood donors from a variety of sources by phoning individuals to make donation appointments.
  • Contact active or former blood donors to increase both the frequency of their donations and the number of donors at chapter offices or blood drives, to meet our collection goals
  • Coordinate reminder calls, follow-ups, log-in of data and maintenance of records.
  • Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience
  • Interact in a positive, proactive, and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times
  • The aforementioned responsibilities of the Blood Donor Scheduler describe the general nature and level of work and are not an exhaustive list.

What We Need From You?

  • High school diploma or equivalent required.
  • Minimum one year of telephone and customer service or telemarketing experience required.
  • Computer experience, excellent customer service and problem-solving skills required.
  • Effective verbal communication skills, the ability to work with potentially difficult customers, and comfort working in a fast-paced environment required

What’s In It For You?

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

  • Medical, Dental Vision plans
  • Health Spending Accounts & Flexible Spending Accounts
  • PTO + Holidays
  • 401K with 4% match
  • Paid Family Leave
  • Employee Assistance
  • Disability and Insurance: Short + Long Term
  • Service Awards and recognition

Commitment to Your Health & Safety-COVID-19:
The American Red Cross requires all new hires be vaccinated against COVID-19 as a condition of employment. This means that all individuals working for the organization must be fully vaccinated against COVID-19 by the start of their employment OR have begun the vaccination process prior to their start date. Upon being offered a position, individuals will be required to submit proof of vaccination. If you are unable to be vaccinated due to medical or religious reasons, you may qualify for an exemption. If seeking an exemption, you will be required to submit documentation and your request must be approved prior to hire.

To apply for this job please visit americanredcross.wd1.myworkdayjobs.com.