Apheresis Telerecruiter

  • Full Time
  • Anywhere
  • Posted 4 weeks ago

Job Description

 

Title: Apheresis Telerecruiter I

Remote

Location: STATEWIDE, OH, United States

Job Description:

This position offers a 3000.00 Sign On Bonus

Responsibilities:
1. Direct to donor recruitment using multiple channels to contact and schedule current platelet, plasma, and whole blood donors. Recruiter will lead face to face interactions responding quickly to donor questions or issues in a professional manner.
2. Develop a working knowledge of donor criteria to identify and convert right type donors based on inventory, product, and marketing initiatives.
3. Follow standard recruitment practices to ensure maximum number of donations are scheduled each day, while upselling multiple future appointments at the fixed center.
4. Maintain updated knowledge of all red cross initiatives to present to donors and local team to meet daily production standard.
5. May assist local team in accurate record reviews, pulling and managing donor charts from regulated system, and managing donor flow to avoid errors and poor customer services.
6. May lead in promoting community outreach within the geographical radius of donor center.
Scope: Considerable knowledge of job. Complete acquaintance with and understanding of general and detailed aspects of the job. Contacts are frequently with individuals representing other departments and/or representing outside organizations.
Qualifications:
Education: High School or equivalent required.
Experience: Minimum one year of telemarketing, sales, customer service or call center experience is required.
Skills and Abilities: Effective time management and prioritization skills, Computer experience, excellent customer service and problem-solving skills required. Willingness to work independently or as part of a team. Must be able to be managed remotely. Ability to communicate and interact with all kinds of people (both externally with donors, and internally with team members and other departments). Effective phone skills i.e., well spoken, excellent active listening skills, Organized, Must be able to multi-task, Outgoing, friendly, compassionate personality, Ability to meet and/or exceed assigned goals. Effective verbal and persuasive communication skills, the ability to work with potentially difficult customers, and work in a fast-paced environment is required, ability to work on a team.
Travel: Travel to off-site locations may be required.

 

To apply for this job please visit americanredcross.wd1.myworkdayjobs.com.