Call Center Associate

  • Full Time
  • Anywhere
  • Posted 3 weeks ago

Job Description


Title: Call Center Associate I

Location: Jacksonville, FL, US, 32256

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please



Answer inbound phone calls from lottery retailers across multiple jurisdictions regarding lottery equipment issues, supply requests and game information

Communicate with internal departments to resolve customers issue by conferencing or transferring calls as appropriate

Properly diagnose and troubleshoot terminal equipment issues and take appropriate action

Demonstrate an ability to diffuse situations and escalate issues appropriately

Utilize knowledge base to provide accurate information and troubleshooting steps

Ensure each retailer contact is documented in CRM tool with suitable call reason, issue, and notes

Demonstrate a strong commitment to providing continuously exceptional customer service

This position will be a work from home(remote) position. You will be required to have a high speed internet connection with a hard wired connection into your router. This service is paid by the employee. A safe and quiet place to work using company provided equipment is also required.




High School diploma or equivalent

1 year of customer service experience within a call center or comparable industry preferred

Ability to operate a computer and navigate through functions, basic data entry skills, solid oral and written communication skills, strong customer service skills


  • 1st Shifts schedules available between 8:00am-9:30am and one weekend day off guaranteed.
  • This position is a remote (work from home) position
  • Candidates must be located in Jacksonville

Keys to Success

Building collaborative relationships
Decision making
Drive results
Foster innovation
Personal energy

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.
IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit

401k Matching/Retirement savings, Tuition/education assistance

To apply for this job please visit