Call Center Representative

  • Full Time
  • Anywhere
  • Posted 1 week ago

Job Description


Call Center Representative

Job Number: 197870

If you enjoy helping others and flourish in a fast-paced environment, then you might be a fit for Progressive’s call center team. You’ll be taking inbound sales calls from our customersno cold calling! Successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. This is a remote position; you’ll be provided computer equipment and in-depth training. Preferred candidates will live within the state of CO.

Job opportunities:

  • Inbound Sales Representative- share expertise of our Progressive products and services to our commercial business customers to ensure appropriate insurance coverage through benefits selling (no cold calling!)
  • Business Insurance Sales Specialist- support commercial businesses by offering property and auto insurance tailored to our customers’ unique needs
  • Customer Service Representative– support commercial business customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews

Must-have qualifications

  • Two years of post-secondary education or higher
  • Instead of the above, two years of relevant work experience
  • Sales only: Property & Casualty license; if you’re not already licensed, you’ll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)

Training starts: September or October 2022

Schedule:Most schedules will include a weekend day and evening hours after completion of training

Work from home office requirements

  • Designated workspace free from noise and other distractions
  • Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up
  • Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
  • All Progressive hardware you receive needs to be connected to a surge protector
  • High-speed internet access is at your expense unless otherwise required by law


  • $21.00/hr for Inbound Sales & Customer Service Representative roles
  • $23.00/hr for Business Insurance Sales Specialist
  • Gainshare bonus up to 8% – 16% (depending on postion) of your eligible earnings based on company performance
  • An additional 10% when you work evening or weekend hours


  • 401(k) with dollar-for-dollar company match up to 6%
  • Medical, dental & vision, including free preventative care
  • Wellness & mental health programs
  • Health care flexible spending accounts, health savings accounts, & life insurance
  • Paid time off
  • Paid & unpaid sick leave where applicable, as well as short & long-term disability
  • Parental & family leave; military leave & pay
  • Diverse, inclusive & welcoming culture with Employee Resource Groups
  • Career development & tuition assistance

Equal Opportunity Employer


: Contact Center

Primary Location

: United States-Colorado-Fort Collins


: Full-time

Employee Status

: Regular

Work From Home: Yes

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