Call Center Specialist

  • Full Time
  • Anywhere
  • Posted 1 week ago

Job Description


Title: Call Center Specialist, Networking

Location: Remote, United States

  • R5503
  • Remote
  • Remote, United States
  • Customer Success

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Network Support Specialist at Toast helps customers from the virtual call center with our cloud-based system to ensure Restaurant clients functionality, security and PCI compliance. Resolving immediate concerns and identifying potential issues, providing configuration recommendations.

About this roll(Responsibilities)

  • Promptly contacting customers (by phone) with a personable response to inquiries made through the call center and Salesforce.
  • Thoughtful questioning and active listening to uncover the root cause.
  • Provide solutions for restaurant operators with network and hardware issues such as configuring ISPs, Meraki router appliances, DHCP and wireless coverage.
  • Document steps to resolutions, escalations, identify problem areas and opportunities, research and deliver solutions to enhance the quality of service.
  • Suggest value added features and benefits of compatible products as appropriate.

Do you have the right ingredients*?(Requirements)

  • Availability to work evenings and/or weekends.
  • Ability to communicate complex technical information in an easy manner.
  • Manage client expectations and balance competing priorities.
  • Technical experience related to Point of Sale preferred.
  • Knowledge of hardwired and wireless devices (Routers, Switches, Firewalls).
  • Salesforce, Five9, Jira, Meraki Dashboards.
  • Comprehensive knowledge of WAN, LAN, and WLAN technologies and theories.

Our Spread* of Total Rewards (Benefits)

  • Unlimited Vacation
  • Sabbatical opportunity after five years
  • Professional Development Reimbursement Program
  • Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
  • Various peer and company recognition programs
  • 401(k) and matching
  • Medical, Dental, & Vision Coverage
  • Mental Health Benefits
  • Subsidized backup childcare

*Bread puns encouraged but not required


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