Claims Representative

  • Full Time
  • Anywhere
  • Posted 4 weeks ago

Job Description


Claims Representative – Commercial Auto / Remote- Remote

United States – Remote

Full time


You are a driven and motivated problem solver ready to pursue meaningful work. You strive to make an impact every day & not only at work, but in your personal life and community too. If that sounds like you, then you’ve landed in the right place.

Advance your career at The Hartford!

The Hartford is seeking a Commercial Auto Claims Representative. Under general supervision, this position is responsible for obtaining and maintaining essential information in order to handle routine Commercial Auto Physical Damage claims. Claims is a fast-paced, high-production, high-volume environment that focuses heavily on customer service and accuracy.


  • Handling of claims which includes reviewing coverage for accurate application based on policy interpretation, execute accurate and timely payments, investigate mitigation opportunities on the file including subrogation, manage file to timely resolution, and complete all data integrity components.
  • Investigating Commercial Auto Property Damage claims to determine liability exposures and subrogation.
  • Successful handling of property damages to include: estimates, rental and total losses of vehicles.
  • Managing claim deadlines and developing jurisdictional expertise.
  • Handling first and third party claim files in a manner consistent with claim quality standards and goals.
  • Accurate reserve analysis for loss, to include excess exposure recognition.
  • Strong customer service and teamwork, answering claim calls in a prompt and professional manner, while backing up other team member calls.
  • Taking ownership of all calls to resolution.
  • Participation in phone queue to drive customer satisfaction.


  • College degree or equivalent Auto Claims Handling experience required.
  • 3+ years of complex customer service experience preferred.
  • Demonstrated capacity to multi-task in a structured work environment.
  • Ability to utilize multiple systems to handle/process claims with strong keyboarding skills.
  • Problem solving and critical thinking skills are a must.
  • Strong attention to detail.
  • Excellent telephone and interpersonal skills with a focus on the customer.
  • Strong time management, organization and attention to detail.
  • Proficient in a fast-paced environment and working in the Microsoft Office Suite (OneNote, Word, Excel, Outlook, etc).
  • Excellent oral and written communication.
  • Auto Adjuster’s License(s) preferred.
  • Ability to breakdown and effectively communicate complex processes and rules into manageable information.
  • IIA, AIC, CPCU, SCLA preferred.

Additional Information:

  • This position is 100% remote work from home.
  • As a condition of your employment, you must obtain and maintain a State Adjuster’s License to process Property & Casualty Insurance Claims in the states supported by your office. Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam(s) within 30 business days from the completion of the licensing training.
  • As a condition of employment, you will be required to successfully complete a multi-week New Hire Training Course.

Internet Connectivity Requirement/Remote Positions:

For full-time, occasional, part-time or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wifi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 5Mbps/30Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit from your personal computer.


The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$48,480 – $72,720


Our company’s success is due to our employees’ dedication and passion for their work. They are our greatest asset. That’s why we are committed to offering employees and their families a comprehensive benefits package and award-winning well-being programs. By helping our employees achieve their full potential, we unlock our own.

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