Collections Analyst

  • Full Time
  • Anywhere
  • Posted 3 weeks ago

Job Description


Collections Analyst



About the Team

It’s an exciting time to join our rapidly growing Accounting team with ample development opportunities and be part of a growing and dynamic Accounts Receivable (AR) team. We are looking for a Collection Analyst to help shape our Accounts Receivable team. You will report into the Collections Manager on our Accounting team in our DoorDash Marketplace organization.

About the Role

This role will be responsible for supporting Accounts receivable including collections, dispute resolution and customer service. This role will have direct impact on key financial metrics i.e. DSO, % past due and bad debt.

You’re excited about this opportunity because you will

  • Oversee collection of past due invoices primarily through phone calls and emails
  • Research and resolve invoice/payment settlement disconnects, past due invoices, deductions, on account cash, etc.
  • Research credits for pricing discrepancies and disputes
  • Resolve queue and general inbox customer inquiries
  • Build and maintain loyal relationships with customers
  • Monitor customer delinquency and report material payment delays to the immediate manager
  • Continually evaluate the processes and systems utilized and prepare well researched recommendations for enhancements
  • Maintain accurate, organized, and complete customer files that assist in providing superior service to our customers

We’re excited about you because

  • Exceptional English skills (Verbal and Written)
  • Bachelors Finance/Accounting
  • 3 years of collection experience in a shared service environment supporting North American customers
  • Proven track record of successfully managing collections and reducing AR aging balances
  • Advanced negotiation skills
  • Advanced Excel Skills
  • Netsuite and third party collection software (Get Paid High Radius) a plus

Why You’ll Love Working at DoorDash

  • We are leaders Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
  • We are operators We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.
  • We are learners Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.
  • We are one team The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of usersfrom Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on protected categories, we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pursuant to the Colorado Fair Pay Act, the base salary range in Colorado for this position is $63,495 – $85,905, plus opportunities for equity and commission. Compensation in other geographies may vary.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Health Insurance, Parental and family leave

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