Job Description
Collections Specialist
Location: Remote Osterville, MA
Contract / Temporary
$26.60 – $30.80 / Hourly
Robert Half is actively searching for a Collections Specialist with a positive attitude. This REMOTE Collections Specialist position in the Massachusetts area is a long-term contract / temporary opportunity. If you are interested in building your career as a finance professional that is part of a growing team, contact us today!
Your responsibilities in this role:
- Process bankruptcy filings in the correct manner when received
- Attend to inbound and outbound collections calls and correspondence
- Act as a company representative in upholding quality customer service and a positive company image by resolving customer account inquiries
- Log all customer payments to the correct reports
- Manage all billing and reporting activities in line with deadlines
- Yield to all Federal Fair Credit Reporting Act rules and regulations
- Guarantee payments are processed
- Pinpoint delinquent customer accounts through various means, e.g. written correspondence, phone contact, skip-tracing, and making arrangements for payment
- Oversee and update customer files to ensure data accuracy
Requirements
- Strong communication skills, both verbally and in writing
- Ability to analyze customer accounts and make decisions based on those analyses
- 2-3 years of prior high volume collections experience
- AA or BS/BA in Accounting preferred
- Prior experience working with accounting software
- Solid understanding of Cash Collections
