Customer Service Agent

  • Full Time
  • Anywhere
  • Posted 2 weeks ago

Job Description


Title: Remote Healthcare Customer Service Agent

Location: Richardson Texas USA

Work Type: Full Time

Employment Type: Temporary

Career Level: Entry Level

Shift: First Shift (Day)

Job Category: Contact Center

Willing to Travel: None

Job Industry: Insurance

Work from Home: Yes

Ready, set, go. Put your career in motion with a great, new opportunity. Join the Kelly Professional & Industrial team as a Benefits Customer Service Representative at a premier client near Richardson, TX. We’re here every step of the way to help you and your career be the best it can be.

Why you should apply to be a Benefits Customer Service Representative:

  • We offer a great schedule without weekends
  • $17.00 per hour for English Speaking; $17.50 per hour if fluent in Spanish
  • You are excited to learn new things, have strong computer skills, and are self-motivated to always improve while coming to work every day on-time.
  • Access to outstanding Kelly perks

What’s a typical day as a Benefits Customer Service Representative? You’ll be:

  • Quickly building rapport and responding to plan participants in a compassionate manner by identifying and exceeding expectations responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email, and instant message
  • Customizing your customer service approach to meet all types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls
  • Handling confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
  • Maintaining and documenting complete and accurate call and case notes in a professional manner

This job might be an outstanding fit if you:

  • Have your High School Diploma or GED
  • Experience working in a customer service-related field
  • Have a high level of attention to detail, multi-tasking, and ability to organize work
  • Have experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging
  • Type 30 words a minute
  • Love working in a virtual environment, while still being close the company you support (within a 1-hour radius of Richardson, TX).

To apply for this job please visit