Job Description
Title: Remote Healthcare Customer Service Agent
Location: Richardson Texas USA
Work Type: Full Time
Employment Type: Temporary
Career Level: Entry Level
Shift: First Shift (Day)
Job Category: Contact Center
Willing to Travel: None
Job Industry: Insurance
Work from Home: Yes
Ready, set, go. Put your career in motion with a great, new opportunity. Join the Kelly Professional & Industrial team as a Benefits Customer Service Representative at a premier client near Richardson, TX. We’re here every step of the way to help you and your career be the best it can be.
Why you should apply to be a Benefits Customer Service Representative:
- We offer a great schedule without weekends
- $17.00 per hour for English Speaking; $17.50 per hour if fluent in Spanish
- You are excited to learn new things, have strong computer skills, and are self-motivated to always improve while coming to work every day on-time.
- Access to outstanding Kelly perks
What’s a typical day as a Benefits Customer Service Representative? You’ll be:
- Quickly building rapport and responding to plan participants in a compassionate manner by identifying and exceeding expectations responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email, and instant message
- Customizing your customer service approach to meet all types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls
- Handling confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
- Maintaining and documenting complete and accurate call and case notes in a professional manner
This job might be an outstanding fit if you:
- Have your High School Diploma or GED
- Experience working in a customer service-related field
- Have a high level of attention to detail, multi-tasking, and ability to organize work
- Have experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging
- Type 30 words a minute
- Love working in a virtual environment, while still being close the company you support (within a 1-hour radius of Richardson, TX).
