Customer Service Representative

  • Full Time
  • Anywhere
  • Posted 4 weeks ago

Job Description


Customer Service Rep Work From Home

Job Description

Job Number 22115940
Job Category Reservations
Location CEC Salt Lake, 910 W Legacy Center Way Ste 100, Midvale, Utah, United States
Brand Corporate
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? Y

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?


  • Even though this is a work from home opportunity, you must live within 50 miles of the Midvale UT Customer Engagement Center. 910 Legacy Center Way, Midvale, UT
  • Pay starts at $16.00 per hour plus incentives.

As a FORTUNE Best Place to Work 20 years in a row you can’t go wrong! We are recruiting for an upcoming training class:

Training Class Schedule: 11:30 AM 8:00 PM MST Mon – Fri.

Anticipated Shift After Completion of Training: 1:30 – 10:00pm 5 days a week including at least one weekend day.

Associates who work remotely are expected to maintain a work environment that is conducive to performing their assigned work. It should be safe and secure, ergonomically appropriate for the individual, and free of interruptions.

Applicant is responsible for internet set up & working with Internet Service Provider for set up & support. Minimum requirements of 3 Mbps download speed and 1 Mbps upload speed must be set up and maintained. Must have a physical cable plug-in (ethernet) connection.

Compensation includes paid training, competitive salary, incentives, and shift differentials where applicable. We offer a benefit package including medical, dental, vision, 401(k), TRAVEL DISCOUNTS and more.

If this training class schedule or shift is not a great match for you, stay in touch with us as we frequently recruit for additional classes.


Serve guests from around the world as they embark on their travel journey. Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world’s favorite travel company.

Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels including voice, email, and chat. Responsibilities include processing reservation requests and support of basic loyalty and customer care requests. This role will identify guest reservation needs and follow sales techniques to maximize revenue. Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management. Provide customer support through assistance and guidance in issue resolution, and an open communication with Marriott properties, related company contacts, and third parties.

Follow all company policies and procedures; ensure personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


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