Customer Service Representative

  • Full Time
  • Anywhere
  • Posted 4 weeks ago

Job Description

 

Customer Service Representative Remote

el paso, texas (remote)

$18 per hour

temp to perm

high school

shift: First

work hours: 9 AM – 7 PM

category office and administrative support occupations

reference AB_4011115

Job details

We are seeking enthusiastic candidates with a passion to help customers and solve problems for a dynamic and growing company that specializes in Homeowners Insurance. We are looking to fill the role of Customer Service Representative for our contact center, this is not a sales role. This is a fast-paced environment where you will be working on multiple computer screens, using multiple software programs, and will need to be able to multi-task efficiently.

You will interact with customers via phone, email, and chat to understand their needs and provide or obtain the necessary information to respond to the customer accurately, promptly, and positively. If you are looking for a career, genuinely excited to help customers, patient, empathetic and passionately communicative, love problem-solving, and are comfortable working in a structured and scheduled environment then you may have what it takes to be successful in this role.

The Perks:

  • Weekly Pay
  • Opportunity for permanent hire and career growth
  • Internet reimbursement for remote employees
  • PTO – begin accruing on your first day

Responsibilities

  • Manage incoming calls, chats, and emails from policyholders and producers
  • Identify and assess customers’ needs to achieve satisfaction
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/team customer service targets and performance measures
  • Answer questions about underwriting concerns related to home inspections and select property and liability hazards
  • Handle product eligibility and underwriting inquiries from producers
  • Process policy changes, including endorsements, cancellations, customer name changes, and mailing address changes
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Clearly document customer interactions in all appropriate systems
  • Follow communication procedures, guidelines, and policies

Skills

  • Active Listening
  • Telephone Etiquette
  • Empathy
  • Customer Service
  • Customer Relationship Management
  • Microsoft Office (1 year of experience is required)
  • Basic Computer Skills
  • Basic Software Skills
  • Problem Solving (1 year of experience is preferred)
  • Flexible Availability

Qualifications

  • Years of experience: 2 years
  • Experience level: Experienced

 

 

To apply for this job please visit www.randstadusa.com.