Customer Service Representative

  • Full Time
  • Anywhere
  • Posted 3 weeks ago

Job Description


Customer Service Representative

Location: Pittsburgh, PA – Remote

Contract / Temporary to Hire

$16.50 – $16.50 / Hourly

Our client in Pittsburgh is hiring for a Benefit Customer Service Representative, you will have the rewarding opportunity to help our client members through the enrollment process and when making updates to their health care and/or pension plans. We allow you the freedom to take the time necessary to provide the highest level of service. You will start out on one client, and with dedication to our clients, you will be cross trained to provide assistance on multiple clients. You will spend your day either on the phone or providing assistance through web chat conversations and email. We provide superior service center environment in professional buildings where you will be recognized for your dedication. PAY: $16.50, MUST LIVE 2 HOURS FROM PITTSBURGH, YOU WILL HAVE TO PICK UP YOUR LAPTOP.

  • During our busy season you will be expected to work a 40-hour week and overtime when requested. During our off season, your hours will fluctuate between 32 to 40 hours depending on client need. NO time off between October Mid January.
  • This is a seasonal role; however, we ask our high performers to remain with us to assist on other clients and offer the top performers a full-time opportunity

Key Responsibilities

  • Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message
  • Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls
  • Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
  • Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
  • Read and understand client’s plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member


  • -Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way
  • -Ability to work in a structured environment adhering, and following protocols
  • -High level attention to detail, multi-tasking, and ability to organize work
  • -Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging
  • -Ability to work autonomously in a self-paced, self-motivated team environment
  • -Ability to type 30 words a minute
  • -Must have excellent attendance and be punctual to work
  • -Experience working in a customer service environment

The following are a plus

  •  Associate or bachelor’s degree nice to have
  • – Working knowledge of health and welfare and/or defined benefit pension plans
  • -Experience working in a call center environment
  • -Ability to read, write and speak Spanish


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