Customer Service Representative

  • Full Time
  • Anywhere
  • Posted 2 weeks ago

Job Description

 

Asheville Work at Home Customer Service

QVC
North Carolina Remote

Full Time

Job Description Details

The Opportunity

 

QVC Customer Service Specialists answer inbound customer calls in a fast-paced environment. Working at home, our Specialists problem-solve to efficiently and effectively assist our customers.

Compensation

  • Starting rate is $15.00/hour.
  • Automatic increases in pay every 6 months for 2 years resulting in $17.00/hour (after 24 months).
  • Benefits: full time, Customer Service Specialists are benefit eligible beginning on day one of employment. Our benefit options include medical, dental, and vision coverage, paid time off, a 401K savings program, an enhanced parental leave program, generous team member discount across our entire family of brands, and more!

 

Life with QVC as a Customer Service Specialist

 

Busy day handling a high volume of customer inquires

Assist customers with questions while personalizing the experience for each caller

Calls may include confirming refunds, taking payments, placing orders, analyzing account data, etc.

Opportunity for advancement and upward mobility across the entire Qurate Retail Group family of brands

 

The Right Candidate

  • Problem solves and de-escalates unique situations while sustaining a high-paced call volume
  • Learns and works in a virtual environment with a set schedule and structured day
  • Effectively communicates with a variety of customer styles, peers, and leaders
  • Multitasks with ease and navigates multiple systems and screens while assisting customers
  • Can sit for long periods of time
  • Adheres to QVC computer system requirements
  • Troubleshoots own technical problems (in partnership with IT when needed)
  • Available to work weekends, holidays and additional hours as required
  • Resides in Florida, North Carolina, South Carolina, Texas, Virginia, or Boise Id area

 

System Requirements

 

Our Work at Home Team Members need to maintain the necessary system requirements to ensure a great experience for our customers. While a full specification list will be provided after your interview, here are a few key items:

Self-provided computer or laptop, running a Microsoft Operating System, operating on Windows 10 and not older than 3 years

Headset compatible with QVC specifications (QVC reimburses $75 for headset.)

High-speed internet connection. Satellite, broadband, wireless or dial-up services are not an option

Mac/Apple products, Chromebooks, Surfaces, and notebooks are not supported

 

Training Schedule

 

Your QVC career begins with a paid (5) week training period where full attendance and participation is required through the duration of the training. Training schedule and working schedule post training will differ.

 

The Application Process

 

Our application process is candidate-led. Each notification for next steps will be sent to the email address the candidate provides.

1. Complete Application

2. Complete skills assessment on mobile device or computer

3. Self-schedule interview

4. Complete interview

 

To apply for this job please visit qvc.wd5.myworkdayjobs.com.