Job Description
Remote Customer Service Representative
Nashville, TN
Full Time
Employment Type : Temporary
Career Level: Experienced (Non-Manager)
Shift First Shift (Day)
We are seeking several remote Customer Service Representatives for a leading Healthcare Management Company.
Anticipated Duration: 6+ months (Possible Contract to Hire)
Anticipated Start date: 10/03/2022
Pay rate: $17.00 per hour
Training Schedule 6 weeks 8:00 AM 4:45 PM Monday through Friday.
After training has been completed:
Monday Friday There will be 8 hour rotating shifts that start as early as 10:00 AM and end as late as 9:00 PM.
Saturday & Sunday There will be 8 hour rotating shifts that start as early as 8:00 AM and end as late as 9:00 PM.
Job responsibilities:
Receiving, investigating, and resolving all customer inquiries timely and accurately. Handling customer service inquiries and problems via the telephone. Ensuring all customer communication is clearly documented. Educating caller to ensure resolution is achieved on first contact. Interact through various channels such as Chat, Phone and E-mail Must be able to pass required testing Participation and attendance are mandatory. This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules Work overtime as required
Job Requirements
1 year of customer service experience in healthcare
Must be able to pass required testing Participation and attendance are mandatory while in training. This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules You must be able to work overtime as required
Why Kelly?
As a Kelly Services employee, you will have access to numerous perks, including:
- Exposure to a variety of career opportunities because of our expansive network of client companies
- Career guides, information, and tools to help you successfully position yourself throughout every stage of your career
- Access to more than 3,000 online training courses through our Kelly Learning Center
- Weekly pay and service bonus plans
