Customer Service Representative (Work From Home)

  • Full Time
  • Anywhere
  • Posted 1 week ago

American Homes 4 Rent

Job description

American Homes 4 Rent

As one of the country’s fastest-growing property management companies of single-family rental homes, American Homes 4 Rent has an exhilarating and fluid start-up culture and permanency of a well-founded corporation, rich with diversity. As pioneers in the industry, solidified by our place on Wall Street, American Homes 4 Rent (AMH:NYSE) is currently looking for qualified candidates. With a culture of unprecedented growth, quality and innovative collaboration, we are seeking personalities to complement our attributes.

The Customer Service Representative II is responsible for providing effective customer service to incoming calls and e-mails, from both tenants and non-tenants, by using in-depth knowledge of company products and programs as well as with team members within the department.

Responsibilities

  • Performs activities relating to inbound calls and/or emails from tenants, vendors, potential tenants regarding company rental information, questions and concerns daily
  • Provides accurate and timely assistance to the caller and documents activity in CRM database, ensuring proper call handling and follow up as needed
  • Places outbound calls to follow up with customers & property management regarding actionable items and/or provide additional information
  • Supports department by performing administrative assistance such as filing, faxing and report generation
  • Supports team by attending meetings
  • Participates in growth and development opportunities including coaching and attending training

Requirements

  • High school diploma or GED required; some college preferred
  • Minimum 2 years’ experience within an inbound call center setting
  • Knowledge of Real Estate or Property Management industry preferred
  • Proficient in MS Office Suite
  • Experienced with customer service software applications
  • Bilingual (English/Spanish) abilities a plus

Compensation and Benefits

  • $19/hour starting pay, plus monthly Bonus
  • United Healthcare
  • Dental and Vision options
  • PTO
  • 401(k) with company match
  • Work from Home

Work where you feel right at home

If you are a versatile professional who values culture, a concerted environment and the potential for exponential growth, we want to work with you! Apply now and someone from our Talent Acquisition team will reach out to you soon!

To apply for this job please visit ejpe.fa.us6.oraclecloud.com.