Head of Customer Success

  • Full Time
  • Anywhere
  • Posted 2 weeks ago

Job Description

 

Title: Head of Customer Success and Collections

Location: United States

Location: Remote

Type: Full time

Department: Operations

The Role

We are a fast-growing, well-funded startup looking for a highly motivated individual to develop and manage Mia Share’s servicing division to maximize accurate, on-time payments while developing genuine relationships and support for our students. You will be responsible for hitting the ground running and developing a team, SOPs, KPIs, and more. This role will be high pressure and will result in high reward through equity, career growth, and autonomy in your sector.

We’re not looking to build your standard call center, collections agency, or customer support team. We’re looking for an excited and passionate individual to come in and shake things up. Our students are our #1 priority and we need you to help us show them that we mean it. How can we enhance high-value education? How can we incentivize students to report and pay on time with gamification? How can we offer education to increase financial literacy? Do you have big ideas? Huge dreams? Tired of hearing ‘no’, ‘not right now’ or ‘we need to stick to the plan’? We are ready to change the game and your innovative mindset and outside the box ideas make you a dream employee. Let’s chat!

Location: Fully Remote is great; Jackson, WY is even better. Currently, our team is located across the United States.

Who are we looking for?

  • You’re organized and data oriented
  • You believe in our mission and care about the outcomes for our students
  • You’re relentless about making change and hitting goals
  • You’re emotionally aware, accountable and expect the same of your team
  • You’re an excellent relationship-builder and you can hold your team to a high standard with compassion
  • You understand how to develop, monitor and hit goals
  • You’re excited about this, and growing with the company is important to you
  • You’ve had experience with ticketing systems like Zendesk
  • You can be scrappy when needed
  • You have a Bachelor’s degree and experience with tech software like Zendesk, Notion, Asana, Slack, Hubspot, Aircall or more.

Benefits and Compensation:

  • $60k-$80k
  • Bonuses
  • Equity in the company
  • Health insurance reimbursement
  • 401k plan
  • We’ll pay your cell phone and home internet bill up to $200
  • $100/month towards your personal wellness (however you define it)
  • Unlimited paid time off

Mia Share’s Mission

Supporting schools to empower students.

At Mia Share, we build, manage, and fund custom tuition solutions for high-quality trade and technical schools that prioritize student outcomes. Through our specialized software and human support, we facilitate custom Income Share Agreements (ISAs), Payment Plans and Invoicing. We give more students the ability to pursue affordable, valuable education while helping our partner schools improve enrollment, retention, and outcomes.

What will it be like?

Our culture is one of hard but focused work. You will play an instrumental role in our partners’ experience. You will have autonomy to develop ideas and innovations will be vital to scaling. We are looking for a person who is excited to build a servicing and collections department from the ground upMold and shape your role here with the freedom to develop SOPs, build the team, and implement new systems.

Culture: This is going to be awesome! We want you to feel fulfilled and happy with what we achieve. We are a transparent and open culture where we listen to all ideas across all our business areas. We will reach our goals faster if we work together.

 

To apply for this job please visit jobs.ashbyhq.com.