Healthcare Customer Service

  • Full Time
  • Anywhere
  • Posted 4 weeks ago

Job Description


Healthcare Customer Service Representative – Work from Home

Location: US-NJ-Clifton

Job Description:

Healthcare Customer Service Rep – Work From Home

Are you a good communicator and always ready to help solve problems? Do you have a background in a healthcare environment and enjoy helping patients with their questions? Can you perform efficiently and effectively under pressure while working in a fast-paced environment?

Join us.

Sutherland is seeking positive, flexible and self-motivated individuals to support the growing needs of one of our healthcare customers. We’ll look to you to deliver an exceptional customer experience by responding to questions from patients via phone, email and chat.

Specifically, you will receive and respond to patient inquiries related to billing and payments. This may include answering statement questions: updating information; triaging and transferring calls; managing the patient dispute process; and handling related financial assistance inquiries. These are temporary work from home positions, but will return to our office in Clifton, NJ at a later day.

Our ideal candidates will possess:

  • Minimum 3-5 years’ work-related experience which includes a background in customer service (call center experience is preferred)
  • MS Office skills and strong/accurate typing ability (60WPM)
  • Hospital or Healthcare knowledge and experience, including a familiarity with professional and hospital billing and insurance payers (Non-Government, No – Fault and Workers Comp).
  • A background working with an electronic health record system (SMS Invision, I-series, Meditech, Epic experience a plus).
  • Bilingual English/Spanish is a plus.


When you join us, you will enjoy;

  • Competitive hourly rate; starting at $16.50/hour
  • Medical, dental and vision benefits – including health & wellness perks/dedicated virtual personal trainer
  • Paid training & PTO
  • Company-provided equipment
  • Advancement opportunities – 80% of our frontline leaders have been promoted from within
  • Additional pay incentives as well as monthly rewards & recognition programs
  • Employee Discounts
  • EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

About us:

As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, from streaming services to gaming platforms, and everything in between, achieve greater agility through transformed and automated customer experiences for over 35 years.

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