Healthcare Representative

  • Full Time
  • Anywhere
  • Posted 4 weeks ago

Job Description


Healthcare Representative

location El Paso, Texas, USA 18.46 USD – 18.46 USD/hour


The Patient Advocate will coordinate all aspects of customer service on a daily basis for Neuroscience accounts according to the Standard Operating Procedures. The Patient Advocate works in a high performance, customer-focused team environment and is responsible for a number of customer-oriented tasks in a call center environment. The main goal of the customer service representative is to ensure an excellent customer experience. This position will report to the Customer Service Supervisor.

• Perform daily customer service activities to include: order entry, responding to customer inquiries, explaining information regarding test options and results according to Standard Operating Procedures via phone, email, fax or mail.

• Resolve customer concerns utilizing in-house resources

• Resolve order exceptions within the specified time frame outlined in the Order Exception Process

• Provide the customer with written information as needed

• Assist with daily auditing of orders

• Support daily registration functions

• Assist in the daily review of order documentation to identify and stop potential reimbursement issues.

• Refer technical inquiries to appropriate staff and ensure that proper follow up occurs

• Interact with Sales, Laboratory and Billing staff

• Ability to solve problems and deal with variables

• Use telephone, computer and fax machine to correspond with customers regarding open orders

• Maintains strictest confidentiality; adheres to all HIPPA guidelines/regulations and operates in accordance with standard operating procedures

• Maintain excellent customer relationships to ensure customer satisfaction

• Contribute to and participate in the implementation and continuous improvement process of the department

• Provide adequate reimbursement consultation pre and post sales to our customers

• Assist other departments as necessary

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [email protected] for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.


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