Loan Review Specialist

  • Full Time
  • Anywhere
  • Posted 2 weeks ago

Job Description

 

Loan Review Specialist (Remote)

locations

  • Home – US – IL
  • Home – US – UT
  • Home – US – OH
  • Home – US – DE
  • Home – US – AZ

time type: Full time

job requisition id: R19331

 

Discover. A brighter future.

Great News!

  • We offer 100% remote, combo, or on site – it’s your choice! You do need to live in Ohio, Utah, Arizona, or Delaware (and surrounding area).
  • And After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a monthly internet reimbursement of $60.

 

Job Description

Class Start Date: September 12, 2022

 

Shift Requirements:

  • 12:00 PM to 8:30 PM Eastern Daylight Time
  • 1:00 PM to 9:30 PM Eastern Daylight Time

 

Note: Shifts are Monday – Friday with weekends as assigned

Competitive Wage: Starting wage of $17.00 per hour with shift differential opportunities + 20% weekend premium pay

 

Full Time Benefits

We could say there are too many to list, but it’s worth it to share the good news!

Starting DAY ONE (yes, you heard that correctly NO WAITING PERIOD), you can take advantage of our amazing benefit package, designed with you and your future in mind! Check out the full list:

  • Paid time off (at minimum, 20 personal days + 7 holidays per year)
  • Medical/Dental/Vision/Life Insurance
  • Education Assistance: fully paid Bachelors and tuition assistance & reimbursement options
  • 401K with company match and fixed contribution
  • Employee Stock Purchase Plan

 

What You’ll Do

  • Handle routine customer service inquiries and problems for one to three call type functions via telephone, digital or chat channels through effective communication and problems solving skills. These routine customer service inquiries require the use of standard screens, scripts and procedures.
  • Navigate a computerized system for responding and/or troubleshooting to customer questions. Must have excellent verbal communication and problem-solving skills, as well as being comfortable with multi-tasking, as needed.

 

How You’ll Do It

  • Bring empathy to customers inquiries
  • Review loan documentation to confirm accuracy & collect any additional information/documents
  • Utilizes multiple systems to respond to, troubleshoot and document customer inquiries
  • Leverages 2 standard screens, verbatim scripts and procedures
  • Builds the Discover Financial brand by providing industry-leading care and innovative solutions

 

Qualifications You’ll Need

The Basics

  • Strong verbal communication and problem-solving skills
  • Ability to multi-task, as needed, to get the job done

 

Preferred Qualifications

  • Spanish/Bilingual Speaking

 

Bonus Points If You Have

  • High School Diploma or GED
  • 1+ years of experience in related field
  • A quiet workspace
  • Internet service with a minimum speed of 5mbps
  • Personal smartphone or a tablet

 

Benefits you might not have expected

  • Employee Assistance Program Counselors
  • Discover [email protected] Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services)
  • Perks at Work (access discounts from over 30,000 merchants, earning WOW Points while you shop)
  • Opportunities to volunteer in the community
  • Development groups and training
  • If you do choose to work onsite, we have a full service cafeteria featuring Starbucks and subsidized mindful options, as well as access to our Fitness Center. We also have onsite Health Clinics

 

401k Matching/Retirement savings, Tuition/education assistance, Dental Insurance, Health Insurance, Life Insurance, Vision Insurance, Paid vacation

To apply for this job please visit discover.wd5.myworkdayjobs.com.