Patient Care Coordinator

  • Full Time
  • Anywhere
  • Posted 2 weeks ago

Job Description

 

Patient Care Coordinator I – Work From Home

Location: Orlando, Florida, United States

Description:

Position Purpose: Handle inbound and outbound calls, including the processing and upkeep of pharmacy orders and handling of order inquiries and issues

Education/Experience: High school diploma or equivalent. 0-1 years of pharmacy technician, call center or customer service experience. Strong customer service skills. Healthcare experience preferred.

License/Certification:

Foundation Care Only: Ability to complete Missouri Registered Pharmacy Tech application on 1st day of hire to obtain non-restricted Missouri Registered Pharmacy Tech within 30 days of hire OR Active Missouri Registered Pharmacy Tech license.

Responsibilities:

  • Reach out to all new patients and introduce them to services and products via telephone
  • Respond to incoming calls and answer any related questions
  • Maintain patient census and reach out to patients prior to them needing their medications
  • Ascertain from the patient all of their supply needs and review medication inventory
  • Offer any additional support or assistance, such as consultations with pharmacists and classes
  • Maintain statements and inform patients of co-pays and past due amounts
  • Process payments in the form of credit card transactions
  • Schedule delivery of medication after all patient needs are addressed
  • Document all related communications with pharmacy personnel, patients, physicians, nursing agencies and other related individuals
  • Provide technical support to physicians, nurses, and patients
  • Assist and maintain all related pharmacy records (prescription logs, care plans, medication profiles, and any other related files) as determined by the pharmacist
  • Perform various related tasks as determined by management or the State Board of Pharmacy or Joint Commission

Skills:

  • Call center, customer service, healthcare

Top Skills Details:

  • Call center, customer service, healthcare

Additional Skills & Qualifications:

  • Work Location (In Office or Remote?): Remote, can source nationally
  • Shift (Start/End Time): Varying Shift, open from 8am-8pm
  • Walk me through the day to day responsibilities of this role and a description of the project (Outside of Workday JD):
    • Taking OTC orders over phone for Healthplan members
  • Describe the performance expectations/metrics for this individual and their team:
    • Average handle Time- 300 seconds, Quality 95%, Compliance- Trainings due on time, Errors, and Adherence
  • Tell me about what their first day looks like:
    • Zoom Training
  • What previous job titles or work will in this role? Customer Service, Call Center

Experience Level: Intermediate Level

To apply for this job please visit careers.astoncarter.com.