Patient Service Representative
ABOUT BAYLESS INTEGRATED HEALTHCARE
Bayless Integrated Healthcare is committed to improving lives and transforming healthcare. We utilize our Core Values as the foundation for all we do:
Compassionate: Compassion is the humane quality of understanding the needs of others, and wanting to do something about it. We show kindness and a willingness to help others. We always provide care for our colleagues, our patients and our community.
Adaptable: The ability of our team to adapt to different environments, conditions and changes is imperative to deliver high quality care. Adaptable people are open to others while realizing the impact of their own words, tone and body language on others.
Innovative: Our team must have creative and critical thinking in order to introduce new ideas. Our commitment is creating a comprehensive healthcare delivery system like nothing done, experienced or created before.
Reliable: As a patient and community centric organization, being reliable is of the utmost importance. In order to achieve results, we must have a team comprised of consistent and trustworthy individuals that can be counted on to follow through.
Relentless: We have an unwavering commitment to improve the healthcare system, disrupt the status quo, and create a better community. We are driven individuals that exemplify intensity and the pursuit of excellence. A strong work ethic and enthusiasm are necessary in order to help our patients, improve our community, and accomplish our goals.
The patient services representative is responsible for a variety of activities related to patient intake and care. They work in our medical offices and serve as the first point of contact for patients entering the facility.
This position is non-exempt, and reports to the Clinic Manager.
Greets, schedules, checks in patients while utilizing proper customer service and applying core values.
Verifies patient demographic and insurance information
Collects co-payments, deductibles, and other financial responsibilities.
Schedule patients for Bayless services as needed.
Ensure pre-visit screeners, consent packets, and patient forms are completed and uploaded into patient chart.
Follow up with patients that do not arrive for scheduled appointment(s).
Schedule interpreter services, and transportation for patient(s) as needed.
All scanning completed within 2 business days.
Accept perform other duties and responsibilities as assigned
Education, and Experience Requirements
High school diploma or equivalent required
One-to-two-year(s) customer service experience
1+ years medical front office experience preferred
Excellent Communication and Organizational Skills
Problem solving, critical thinking, and conflict resolution oriented.
Collaboration between patients, and providers for excellent care
Knowledge of, and ability to use, electronic record keeping systems (EMR, billing software, insurance carrier portals, spreadsheets, etc.) preferred.
Bilingual English/Spanish fluency preferred
Patient Service Representative
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Tools and Equipment Requirements
The ability to use a phone, computer, printer, and copier is required.
Frequent use of Microsoft office products, including but not limited to Outlook, Word, Excel, and PowerPoint.
The ability to use the internet and various web browser software is required.
Physical Working Conditions and Office Setting Description
This position may be remote, hybrid or in-person based on the assigned department’s business needs.
If designated as hybrid or remote, the availability of virtual workdays is subject to change based on business needs
Some travel required to field locations to facilitate execution of responsibilities may be required; Must be able to travel to locations other than primary worksite
Driver’s license and valid insurance may be required when operating a personal vehicle