Phone Support Agent

  • Full Time
  • Anywhere
  • Posted 1 week ago

Job Description

 

Phone Support Agent

Remote, US

The Role / What’s the Opportunity?

Thirty Madison is looking for Customer Care Agents who are driven by our mission of putting our patients in control of their own healthcare.

We are adding key players to our team who are empathetic, upbeat, proactive, and organized when responding to our patients’ needs. Additionally, the Customer Care Team is passionate about details and adhering to safe and compliant procedures that positively impact our patients health. A Customer Care role at Nurx means being creative about solving problems, feeling empowered to work independently, with the ability to think outside the box.

Comp | Perks | Benefits

  • Competitive salary, equity, and career development opportunities
  • 100% coverage on many health, dental, and vision insurance plans
  • 401k with a match, commuter benefits, and FSA
  • Budget for the technology tools you need whether it’s a laptop, monitor, or special software
  • Annual $750 vacation stipend and $750 wellness allowance

What you get to do every day

  • Assisting patients to fully resolve concerns and questions, both through the Thirty Madison application and our customer support phone line.
  • Spend 95% of your time focused on supporting our patients over the phone.
  • Coordinate logistics associated with prescription insurance and medication delivery.
  • Advocate on the patient’s behalf with insurance companies and pharmacies.
  • Anticipate potential challenges that the patient might experience, and collaborate with them and Thirty Madison team members to improve the end-to-end patient experience.
  • Keep organized records of patient interactions.

What you bring to the role

  • At least two years of phone support experience
  • Strong verbal and written communication skills – you’ll be the main point of contact between Thirty Madison and our patients
  • Service mindset – you put yourself in other people’s shoes, act with empathy, and communicate clearly, kindly, and directly with patients and internal team members.
  • Familiarity with technology, especially use of a computer
  • A quiet place in your home to receive inbound and place outbound calls.
  • Regular and reliable attendance, adherence to a scheduled shift; ability to work evenings and weekends required

Bonus / Nice to have

  • Ability to speak Spanish is a plus.
  • Experience in a pharmacy, medical office, or fast-paced startup

Physical Requirements

  • Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7 to 8 hours per day.
  • Vision sufficient for use of a computer monitor.

Required IT

  • Reliable at home internet with a download speed of at least 25 Mbps and an upload speed of at least 5 Mbps

Benefits for full-time Thirty Madison employees:

  • Competitive salary packages and career development opportunities
  • 100% coverage on many health, dental, and vision insurance plans
  • 401k with a match, commuter benefits, and FSA
  • Budget for the technology tools you need whether it’s a laptop, monitor, or special software
  • Annual $750 vacation stipend and $750 wellness allowance

To apply for this job please visit boards.greenhouse.io.