Task List Representative

  • Full Time
  • Anywhere
  • Posted 4 weeks ago

Title: Multi-Patient Task List Representative (MPTL) – Remote

Location: Dallas TX US

Job Category: Clinical
Job Type: Full-time

$2000 Sign on Bonus for External Applicants

Like you, UnitedHealth Group is strong on innovation. And like you, we’ll go the distance to deliver high – quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive for our members and providers. You’ll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases. Bring your skills and talents to a role where you’ll have a chance to make an impact.

This position is varied, you will work a minimum of 40 hours a week as long as you meet your metrics. This is a 100% remote position. Hours for shift assignments will be in Arizona Time (PST).

This is high volume, customer service environment. You’ll need to be efficient, productive and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours.

Primary Responsibilities:

  • Manage administrative intake of members
  • Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and / or providers
  • Process incoming and outgoing referrals, and prior authorizations, including intake, notification and census roles
  • Assist the clinical staff with setting up documents / triage cases for Clinical Coverage Review
  • Handle resolution/inquiries from members and / or providers

Required Qualifications:

  • High School Diploma / GED (or higher)
  • 1+ years of customer service experience in a call center environment
  • Experience working with Microsoft Word (creating, editing, saving documents) and Microsoft Excel (creating, editing, saving spreadsheets)
  • Experience working with a PC and windows applications, with the ability to learn other sometimes complex systems
  • Any experience working within the healthcare industry
  • Working knowledge of medical terminology

Telecommute Requirements:

  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
  • Ability to keep all company sensitive documents secure (if applicable)
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Preferred Qualifications:

  • Professional experience in a clerical or administrative support related role
  • 1+ years of experience working with ICD-9 / 10 and CPT codes
  • Experience working with health care insurance
  • Experience working in a hospital, physician’s office or medical clinic setting
  • Knowledge of ICD – 9 and CPT codes

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $16.00 – $26.88. The salary range for Connecticut / Nevada residents is $16.83 – $29.66. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives

To apply for this job please visit careers.unitedhealthgroup.com.