Underwriting Associate

  • Full Time
  • Anywhere
  • Posted 2 weeks ago

Job Description

 

Underwriting Associate

REMOTE

United States

Underwriting

Full time

Description

Cover Whale employs data to make our roads safer – and we’re looking for exceptional humans to help us make our vision a reality. Our ambition is to combine our passion for improving safety with leading expertise in data science, along with industry leading practices in AI/ML/FL to not only identify good drivers, but to actually make our drivers and the roads they travel safer. We realize that the commercial trucking industry is the backbone of the American supply chain; here at Cover Whale, our goal is to drive progress in the trucking industry by providing innovative, dynamic insurance solutions that open new horizons of possibilities to drivers, fleet owners, and everyone in between.

Founded in 2019, Cover Whale recently closed a $15.5M seed funding round (the largest InsurTech seed round raised in North America to date) and is scaling rapidly. Cover Whale was built on a foundation of technology, data, and machine learning analytics to transform the commercial auto segment and bring the excitement of consumer insurance tools like Lemonade and Hippo to the commercial auto space. The efficiency driven by Cover Whale’s technology platform reduces the need for the traditional resource-consuming underwriting process, allowing it to offer instantaneous quotes from multiple carrier partners.

The Mission

The Underwriting Associate (UA) is the primary point of contact for our Agency Partners. You’ll be responsible for responding to incoming requests and delivering an exceptional, digital first service experience that contributes to company growth.

Responsibilities

  • Work closely with the Services, Underwriting, and Growth team to respond to customer queries fast and accurate manner
  • Work cross functionally with the Growth, Underwriting, and Customer Success teams to achieve key growth, retention, and customer satisfaction objectives
  • Understand Carrier Underwriting rules and regulations and how to apply them to meet retention goals
  • Ensure accurate data in our platform and CRM systems
  • Proactively provide information and ideas that will help the organization meet quality goals and customer retention
  • The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

Requirements

  • 1+ years’ of P&C insurance experience
  • A genuine enjoyment of technology and high level of proficiency with business software (e.g. Excel, Word, etc.)
  • Previous experience utilizing support systems like HubSpot or Zendesk
  • Work closely with the Services, Underwriting, and Growth team to respond to customer queries fast and accurate manner
  • Work cross functionally with the Growth, Underwriting, and Customer Success teams to achieve key growth, retention, and customer satisfaction objectives
  • Understand Carrier Underwriting rules and regulations and how to apply them to meet retention goals
  • Ensure accurate data in our platform and CRM systems
  • Proactively provide information and ideas that will help the organization meet quality goals and customer retention
  • The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.
  • Patience when handling tough cases
  • The ability to rapidly switch gears while retaining focus on the bigger picture
  • Candidate must be resilient, eager to learn, adaptable, and able to use ambigiguity in a fast growing environment.
  • Must be home based in the United States and not require visa sponsorship

Work from home office requirements (if applicable)

  • Designated workspace free from noise and other distractions
  • Remote office Internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up
  • All Cover Whale hardware you receive needs to be connected to a surge protector
  • High-speed internet access is at your expense unless otherwise required by law

Benefits

  • Competitive Pay
  • Medical/Dental/Vision
  • Short/Long Term Disability
  • Employer Paid Life Insurance and AD&D
  • Matching 401k Plan (after being employed for 90 days)
  • Unlimited Vacation Policy
  • Generous Parental Leave Program
  • Employee Assistance Program

To apply for this job please visit apply.workable.com.