Billing Onboarding Specialist 141 views

About brightwheel:
Our Mission and Opportunity
Early education is one of the greatest determinants of childhood outcomes, is a must for working families, and has lasting social and economic impact. Brightwheel’s mission is to transform early education for every teacher, child, and parent — by giving teachers meaningfully more time with students each day, engaging parents in the development of their kids, and supporting the small businesses that make up the backbone of the $100 billion early education market. Brightwheel is the most loved technology brand in early education globally, trusted by thousands of educators and millions of families.
Our Team
Based in San Francisco, Denver, and Austin, along with fully remote team members, our team is passionate, talented, and customer-focused. Our exceptional investor group includes Bessemer Venture Partners, Chan Zuckerberg Initiative, GGV Capital, Lowercase Capital, and Mark Cuban.
We believe that everyone—from our employees to the students, teachers, and administrators we serve— should be given the opportunity to learn and thrive, whatever their background may be. We celebrate diversity in all forms because it allows our team and the communities we serve to reach their full potential and do their best work.
Who you are:
Brightwheel is seeking individuals who can help our customers get the most value from our integrated billing offering, which enables easy, on-time payments for educators and parents. We are rapidly expanding this program and need go-getters who are excited to help customers adopt this integrated billing tool. The ideal candidate has experience teaching or in a fast-faced sales or customer success environment. You love being on the phone/zoom with customers all day. You are comfortable owning customer adoption goals and are passionate about technology and improving the world through education. You are excited to join a lean, fast-moving team that prefers to avoid meetings and focus 100% on delighting our customers.

What you’ll do:

    • Manage a running portfolio of 100+ accounts and take strategic, timely actions to move them  through the billing platform implementation process
    • Teach and empower new customers how to get the most value out of the brightwheel billing platform
    • Troubleshoot challenges that our customers experience as they get the billing tool set up
    • Identify and implement improvements to our systems and processes to increase team efficiency or improve the customer experience
    • Collaborate across teams (e.g. Sales, Onboarding, and Support) to ensure a smooth customer experience at all stages
    • Act as the “voice of the customer”, providing input to other brightwheel teams including Product and Engineering

Qualifications, Skills, & Abilities:

    • 2+ years of customer success and/or account management experience
    • Comfort with a high-volume funnel and ambitious monthly targets
    • Attention to detail and excellent followthrough – the ball is never dropped
    • Exceptional phone and written English communication skills
    • Excellent collaboration, organization, time-management, and prioritization skills
    • Ability to influence and motivate people in a variety of contexts; sales experience preferred
    • Patience and empathy while teaching customers or handling tricky customer situations
    • Comfort with ambiguity, change, and a fast-paced environment that will evolve rapidly
    • Techy savvy w/ experience in CRM tools for sales or customer service (e.g., Salesforce)
    • Bachelor’s degree or equivalent
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