Care Coordinator II – CIED at BioTelemetry

Remote Care Coordinator II – CIED – Full Time

  • Location: Remote
  • Full time – 40 hours

BioTel Heart is a division of BioTelemetry, Inc., the leading remote medical technology company focused on the delivery of health information to improve quality of life and reduce cost of care. A pioneer in remote patient monitoring, we revolutionized healthcare with the first Mobile Cardiac Outpatient Telemetry (MCOTTM) device, the most accurate and studied arrhythmia monitoring detection system in the market. We provide a single source of cardiac monitoring services as well as remote monitoring data management for cardiac devices and service as an extension of device clinics. We are passionate about connecting people with solutions that save lives, and our growth reflects our focus, commitment and passion for the important work we do each day. As one of the fastest growing connected health companies in the market, we are looking for people to join our team who share our passion and focus.

Overall Job Summary

  • A Remote Care Coordinator II will provide technical, educational, and operational support within the assigned hub to deliver timely device reports, both billable and alert-based reports. Maintains the device portals, schedules, and alert programming.

Essential Duties/Responsibilities

Technical Support

  • Provides clinical support to the customer for device interrogations within 48 hours of receipt
  • Works directly with patient engagement team to re-engage disconnected patients
  • Provide troubleshooting support as requested

Operational Support

  • Assures completion of patient registration and any other required hospital documentation via the jotform enrollment
  • Assists with managing daily coverage logistics as needed

Educational Support

  • Educates and trains physicians, hospital personnel, and office staff on Geneva workflows, platforms, or solutions for which training has been completed

Ongoing Technical Development

  • Stays up to date on new products, solutions, and patient management offerings

Completes all assigned training in a timely manner

Other Duties/Responsibilities

  • Performs other related duties as assigned

Education and Experience Requirements

  • Education: Associate degree or equivalent work experience

Relevant Work Experience:

  • Successfully completes Geneva University training
  • Experience with in office device checks/interrogations of all four medical device manufacturers (Biotronik, Abbott, Boston Scientific, and Medtronic) or previous field clinical specialist experience with one of the four manufacturers
  • Experience utilizing all four home monitoring websites preferred
  • 5 years in a device clinic for an MA, 1 year in a device clinic for a RN, or 3 years of industry experience


  • licensed nurse (RN, LPN, LVN) or medical device technicians
  • CCDS preferred
  • CRAT/CCT obtained 180 days of employment

Required Knowledge, Skills, and Abilities

Knowledge/Abilities –Technical Skills:

  • Has basic understanding of how Geneva products and solutions offer value to the customer
  • Has a basic understanding of the competitive landscape
  • Proficient in Microsoft Office

Customer Service: WECARE – BioTelemetry based customer centric program

EEO/AAP – Biotelemetry provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state or federal law.

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