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Client Consultant 1 at Community Brands

Community Brands is a software company that helps organizations achieve social good. Through our technology, we assist more than 100,000 associations, nonprofits, K-12 schools, faith-based organizations, and partners to grow stronger and achieve their missions. Like our clients, our nearly 2,200+ employees strive to improve the world in which they live, and we believe that technology plays an important role in that. We are techies and volunteers who dream big and are motivated by more than just a cool job (though that’s a great perk). The Community Brands culture is one where employees can pursue this passion as part of their profession, and we’re looking for great employees to join us!

We are currently hiring a client consultant! 

This role assists external clients in the implementation of the product platform; evaluates client needs, develops configurations that support business processes and technical needs; tests and troubleshoots final system setups; and provides technical training during and after the implementation process.

 

A Day in the Life:

  • Use product platform to help clients configure its application and databases
  • Provide hands on guidance to clients on best practices in leveraging the software
  • Evaluate clients’ needs to create solutions to meet functional, technical and reporting requirements
  • Determine database configuration needs and requirements for new clients
  • Perform and/or support data conversion support
  • Define, develop, and support product testing to ensure customer needs are met

What you’ll need:

  • Experience:
    • Requires 1 to 2 years of related experience which includes previous software development, or consulting
  • Computer/Technical:
    • Proficient in Office 365 – Microsoft Word, Excel, PowerPoint, Outlook
    • Proficient in development management platforms (TFS, Jira, Trello, etc.)
    • Demonstrate ability to learn and understand basic office software applications
  • Other Skills:
    • Excellent verbal and written communication, organization and follow up skills
    • Demonstrate ability to build long term relationship and trust with customers
    • Excellent relationship building skills and ability to work both individually and as a member of a team are necessary
    • Proven ability to handle multiple tasks with minimal supervision
    • Ability to work effectively within a fast-paced, deadline-driven environment

WORKING CONDITIONS:

Normal office environment Extending viewing of computer screens

ESSENTIAL FUNCTIONS:

  • Frequently sits at a computer terminal and desk
  • Frequently walks to other areas within or outside of the department to distribute or gather information
  • Frequent handling of files, pencils, paper; frequent keyboarding, writing and other duties requiring fingering.
  • Continuous hearing
  • Use of near/midrange/far vision and speaking to disseminate information
Good People, Doing Good Things:
Employees at Community Brands are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us. And, we look forward to you being part of our story!
  • Flexible Planned Paid Time Off
  • Generous Sick Leave
  • Casual Environment
  • Purpose Driven Culture
  • Work-life balance
  • Passionate about Community Involvement
  • Company Paid Parental Leave
  • Company Paid Short Term Disability
  • Remote Flexibility
Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities
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