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Consumer Service Associate at Anthem

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America’s leading health benefits companies and a Fortune Top 50 Company.

Consumer Service Associate 

Locations:  Roanoke, VA, Indianapolis, IN, Denver, CO

Hours:  7:45 am – 6:15 pm (EST) 8 to 10 hour shifts

Note:  **May be hired to work remotely, temporarily due to COVID-19 restrictions**

Due to the current COVID-19 (coronavirus) pandemic, this position may require you to work remotely from your home with the expectation to return to a regular, in-office work environment.  As we continue to monitor guidance from CDC and state officials there may be times you would need to report to the office on a monthly or quarterly basis for team meetings or engagement activities.

Responsible for assisting national marquee client(s) with the Anthem at Your Service Model. Primary duties may include, but are not limited to:

  • Understands and communicates the benefit design packages to members as defined by employer.
  • Interacts with members verbally and in written form to ensure appropriate engagement is achieved.
  • Interprets plan benefit design, resolves claim, benefit, and enrollment issues while making a connection during the contact.
  • Assist in increasing member’s engagement into appropriate programs and offerings.
  • Acts as trusted advisor and educator on health care related inquiries.

Qualifications

Requires a high school diploma; 5+ years of experience in customer service, including excellent communication both verbal and written and problem solving skills; or any combination of education and experience, which would provide an equivalent background. BA/BS preferred. Experience in successful resolution of high level/sensitive customer service issues.

Applicable to Colorado Applicants Only:

Colorado Hourly Pay Range*: $19.92/hr – $20.92/hr
Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

* The hourly or salary range is the range Anthem in good faith believes is the range of possible compensation for this role at the time of this posting.  The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in Colorado. This range may be modified in the future.  No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) + match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.  An Equal Opportunity Employer/Disability/Veteran.

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran.  Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

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