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Customer Advisor at Empire Flippers

So What is a Customer Advisor?

The Customer Advisor is considered Empire Flippers’ front line representative, providing exceptional chat support to our customers and potential customers. The person in this role is responsible for dealing with outbound enquiries, emails, and keeping customer satisfaction at the core of every decision and behavior.

The person in this role must enjoy talking with people and have excellent interpersonal skills.

Could this be you?

Training for this role will commence remotely and should last 4-6 weeks. One of the many benefits is that you’ll be free to work anywhere in the world that serves your creativity best, be it the beaches in Thailand, which does have superb 4G connectivity and cheaper cost of living, or in a mountain resort in the Swiss alps – the choice is yours (*see USA resident requirements below).

If this sounds like an exciting opportunity for you, then read on to learn more about our company and how to apply for the position!

Must Have:

  • Proficiency in English.
  • Strong attention to details.
  • People person – must enjoy helping others.
  • Ability to closely follow processes.
  • Strong client-facing and communication skills.
  • Advanced troubleshooting, time management, and multi-tasking skills.
  • Ability to ask questions whenever unsure about how to proceed.
  • Be able to prioritize tasks quickly.
  • Not easily overwhelmed by fast paced environment.
  • You are proficient with Google Suite, Slack, Skype and Zoom.

The Details to Keep in Mind

Remember, we’re not going to throw you into the fire right away.

When you first come on board, you’re going to learn about our company. We will do a deep dive into how our processes and systems work and teach you about each department within the business.

As you get better acquainted with our company and processes, you will start with the low-level tasks, having plenty of guidance and later becoming an independent fully-fledged Customer Advisor.

If this all sounds overwhelming yet exciting to you, then apply! You might be surprised how perfect you are for this role.

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