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Customer Care Specialist at Critter Control

Description

Join the Customer Care Center of an Industry Leading Wildlife Management Company!

Founded in 1984, Trutech Wildlife Service & Critter Control Operations specialize in nuisance wildlife management services for residential and commercial properties, providing leading wildlife, animal and integrated pest control services across the nation. We work with wildlife and people alike and have amazing careers to offer in a recession resistant business.

Position Summary:

The objective of a Customer Care Specialist is to provide excellent customer service and to provide resolution to our callers’ needs in a single call (One Call Resolution) in a professional manner.

This is a part-time and a remote/work from home role.

Duties and Responsibilities:

  • Provide excellent customer service in a professional manner
  • Answer the phone promptly (Hold time less than 1 minute.)
  • Process cancellations and payments
  • Enter data into CRM
  • Create contact logs/documentation
  • Request service credits & refunds
  • Schedule leads and service requests
  • Projects as assigned by management

Qualifications:

  • One year experience in a high volume call center
  • Knowledge of customer service principles and practices
  • Ability to multitask (talk and type)
  • Teamwork Mentality
  • Data entry and verbal skills; type 45 wpm or more
  • Detail Oriented
  • Problem Analysis and Resourcefulness
  • Proficiency in relevant computer applications

A Successful Candidate Will Exhibit:

  • Excellent verbal and written communication skills
  • Exceptional customer serviceorganizational and analytical skills;
  • Proficiency in Microsoft Office

We Offer:

  • Competitive compensation package
  • Comprehensive benefits package including medical, dental, vision & life Insurance
  • 401(k) plan with company match, employee stock purchase plan
  • Paid vacation, holidays, and sick leave
  • Employee discounts, tuition reimbursement, dependent scholarship awards

Candidates must be physically capable of safely performing the following job duties:

  • Perform duties while seated for long periods of time

Further Requirements:

  • High School Diploma required
  • We require the ability to pass a drug screen

 

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