Customer Care Specialist at Nordstrom

Job Description

For over 100 years, Nordstrom has created a reputation of Legendary Customer Service.  As a Customer CARE Specialist, you will be an Ambassador for Nordstrom, handling real-time phone calls, e-mails, and live chats from customers in a virtual environment.

A successful candidate is compassionate, empathetic, enthusiastic, solutions-oriented, and committed to upholding the tradition of Nordstrom’s Legendary Customer Service.  Our Customer Care Specialists embrace technology and feel confident and comfortable working autonomously in a virtual environment.  

Candidates must reside within the state of Texas – other restrictions may apply

Hours of Operation: Nordstrom Customer CARE operates 24 hours a day, 7 days a week

  • Multiple overnight shifts are available
  • 5 days a week, 8-hour shifts (one weekend day, per week required)
  • Schedules will be available at time of offer

Paid! Training: 

  • Training start date March 29th, 2021
  • Attendance at training is required and training times will align with shift schedules  

Work from Home Subsidy! $50/month

A day in the life… 

  • Consistently deliver Nordstrom’s legendary customer service by supporting our customers via phone, chat and/or email
  • Work in a fast-paced environment, answering inquiries, troubleshooting and resolving concerns, and connecting our customers with the products and services that create loyal Nordstrom customers
  • Interact with customers while simultaneously pulling up and reviewing their information, navigating multiple systems for resolution, and creating case notes with each call
  • Achieve and maintain performance measures with an emphasis on customer satisfaction, quality, reliability, and attention to detail
  • Engage and collaborate with team members virtually inclusive of team and recognition meetings

You own this if you have… 

  • Passion for providing excellent customer service
  • A talent for critical thinking and problem solving
  • The ability to multi-task at a high level and manage time effectively
  • Great verbal and written communication along with active listening skills
  • A high level of self-motivation, the ability to work autonomously with minimal supervision in a virtual environment
  • Strong professional and personal accountability – both are critical to your success in a virtual environment
  • Demonstrated computer experience and technical troubleshooting acumen, as well as the ability to navigate through multiple systems at once with dual monitors
  • The ability to work an 8-hour shift and set schedule, with required overtime as business needs require
  • A quiet, distraction free, secure home workspace  
  • 6+ months experience within a customer service facing environment required
  • The ability to obtain the following technical requirements prior to start date – which is a week prior to training
    • Two (2) 19-inch or greater monitors with built in DVI connections
    • USB mouse and USB ergonomic keyboard
    • Headset/Mic combination – USB connected
    • Webcam – USB connected
    • High Speed Internet: Minimum upload speed 15 MB and Minimum download speed 2 MB/s

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

  • Medical/Vision, Dental, Retirement and Paid Time Away
  • Life Insurance and Disability
  • Merchandise Discount and EAP Resources

A few more important points…

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

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