Customer Relations Specialist at Wiley

At Wiley, we welcome you for who you are, the background you bring, and embrace individuals who get excited about learning whether online or by book. Learning is for everyone, and so is our workplace. Bring your experiences, your perspectives, and your passion. It’s in our differences that we empower the way the world learns.


We’re looking for curious and collaborative people to join our growing entrepreneurial team. The Personality Profile Solutions team (division of Wiley & Sons) is an online, retail e-commerce business that sells Wiley Professional Learning products to organizations and people who want to become more effective in their workplace and achieve career success. PPS operates as a Wiley Authorized Partner offering Everything DiSC, The Five Behaviors, and PXT Select brand assessments and training materials. As Customer Relations Specialist, you will play a key role by providing education and support to our online community of customers and learners, ensuring they are knowledgeable about our products and solutions and are successful using them to improve personal relationships and professional relationships.


How you will make an impact:

  • Educating and supporting our customers and prospects via calls and emails.
  • In-the moment problem-solving, support, and education on our tools, technology, and services.
  • Working alongside a small, dedicated, growth-driven team.
  • Having fun and working hard.


We are looking for people who:

  • Are emotionally intelligent.
  • Are curious learners.
  • Are comfortable with e-commerce website navigation.
  • Have passion for working with people.
  • Have an exceptional education and service mentality.
  • Have excellent problem-solving skills.
  • Are team-oriented, with a collaborative nature.
  • Are proficient with technology, and a willingness to master tools that you don’t know.
  • Have an ability to adapt in a fast-paced, changing environment.
  • Have college experience (preferred).

    Have the ability to work evenings & weekends (1 hour) every three weeks.

About Wiley

We are in one of the most dynamic periods in our history as technology, globalism and economic diversity create far-reaching changes in the world. As a learning business, Wiley makes meaningful contributions to research discovery and lifelong learning by helping organizations achieve their goals and people achieve success from education through their career. We may have been founded over two centuries ago, but our secret to success remains the same: change with the times and adapt to meet the ever-evolving needs of our customers. The company’s headquarters are located in Hoboken, New Jersey, with operations in the U.S., Europe, Asia, Australia, and Canada.

Our team at Personality Profile Solutions helps thousands of organizations and people in every industry in the U.S, Canada, and across the world better understand themselves and learn how to work more effectively with others, to further their own career success and create healthier work environments. (Visit,, and to see what we do.)


Wiley is an equal opportunity/affirmative action employer. We evaluate qualified applicants and treat all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or based on any individual’s status in any group or class protected by applicable federal, state or local laws.


When applying, please attach your resume/CV to be considered.



United States
Job Requisition:
Remote Location:
Time Type:
Full Time
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