As a customer service representative working from the comfort of your home, you’ll support customer needs and offer beneficial products. We’ll provide office equipment and virtual training. Additionally, you’ll have the support of a collaborative virtual team and ongoing coaching.
Must-have qualifications
- High School diploma/GED equivalent or higher and two years of relevant work experience
- Instead of the above, two years post-secondary education
- Must live within the state of North Carolina
Preferred: previous remote work experience and/or contact center experience
Pay Rate: $17.25 – $19.25, plus:
- An additional 10-15% when you work evening or weekend hours
- Performance-based rewards
Training starts April and May 2021; Monday – Friday 10:00am -6:45pm EST for 12 weeks
Permanent schedule: 3 schedule options, all include a Saturday or a Sunday
Work from home office details
- Designated workspace free from noise and other distractions
- Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up
- Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
- All Progressive hardware you receive needs to be connected to a surge protector
Benefits
- Gainshare bonus up to 16% of your eligible earnings;
- Progressive rewards each of us with an annual bonus based on company performance 401(k) with dollar-for-dollar company match up to 6%
- Diverse, inclusive and welcoming culture with Employee Resource Groups
- Career development and tuition assistance
- Wellness programs to help you maintain a better quality of life
- Medical, dental and vision, including free preventive care
Equal Opportunity Employer
VIRTUALSERVICE
: United States-North Carolina-Charlotte
