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Customer Service Project Coordinator at StockX

Do you have excellent interpersonal, verbal, and written communication skills and presentation skills? Are you able to develop and move projects forward independently and autonomously?

StockX is seeking a Customer Service Project Coordinator. In this role, you will lead key strategic project rollouts from across the business. You will work cross functionally to coordinate and organize the CS portion of each launch, drive CS performance and content creation, and monitor the impact of strategic initiatives on contact rate and customer experience.

What you will do

  • Work within the Customer Service Support team to strategize, develop, and implement high-impact global initiatives.
  • Manage internal and external expectations and communications with project stakeholders including project sponsors, 3rd party vendors, etc.
  • Generate, maintain, and share initiative documents and timelines to ensure alignment across the Customer Service team and relevant internal departments.
  • Prioritize workload based on urgency, impact, and resources.
  • Cultivate relationships with Product, Operations, Supply Chain, Business Intelligence, Growth, and International teams to deepen understanding of opportunities to maximize understanding of the impact on the customer.
  • Use project management best practices to develop project plans, deliverables, resource requirements, risk management, change management, and data analysis.
  • Develop best practices and resources for organization-wide project execution.
  • Develop excellent communications capabilities, business acumen, and resource management.

About you

  • Minimum of 2 years of project coordination or related experience
  • High school diploma or equivalent
  • Bachelor’s degree in project management or related field a plus
  • Excellent communication (verbal and written), interpersonal, and presentation skills
  • Able to develop and move projects forward independently and autonomously
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