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Customer Service Representative at Aira

Working as an Aira Agent is unlike most jobs because every customer call is varied and unique. Agents can be called upon by Aira customers for assistance with anything from ordering a morning coffee on the way to work to planning a dream journey around the globe. Since no two calls are the same, Aira agents are chameleons who are ready to adapt, quick to troubleshoot, and who always provide superb customer service.

How does Aira work?

Aira is an information-providing service that empowers individuals to live with greater freedom and independence. They deliver instant access to visual information; In fact, Aira’s technology has been described as having a vision in your pocket. As a certified Aira agent, you simply log onto their specialized dashboard from your personal computer at home and begin answering live video calls from their customers.

Who are Aira’s customers?

Many of Aira’s customers, known as Explorers, are blind or have low vision. While the majority of their Explorers live in the United States of America, they also have Explorers in the UK, Canada, Australia, and New Zealand. Therefore, on any given day it is not unusual for an Aira agent to virtually join a morning commute to one of Boston’s many universities, read the funnies of an evening newspaper in Houston, and end the shift by catching the tram in Melbourne.

Sound exciting but not sure you’re up for the challenge? Don’t worry! They have developed a specialized training and certification process to ensure you’ll be ready and able to help all of Aira’s Explorers with these activities of daily living. Regardless of your current stage in life, becoming an Aira agent is rewarding, and they want you to join their growing network of Aira agents!

They are looking for:

  • Patient people who are enthusiastic, friendly, and articulate
  • Active listeners who pay attention to every detail
  • People who are flexible and eager to learn new things
  • People who love to search the web to find the best and most relevant information
  • People who can multitask while remaining calm and focused under pressure
  • Respectful people who excel at working through complicated tasks or difficulties

Requirements:

As a technology that connects real people in real-time, they take the privacy of all parties very seriously. Due to the unique role and working environment, all Aira agents must meet these listed minimum requirements. All listed specifications require proof in order to qualify for this position and must continue to be true throughout your time with Aira.

Personal Requirements:
All agents must meet or exceed the following personal, physical, and educational requirements before applying.

  • Minimum of 2 years customer service experience, 5 years preferred
  • A high school graduate, some college preferred
  • Must be 18 years or older and authorized to work in the United States
  • Fluent in English, additional language familiarity a bonus
  • Have a private workspace with no background noise that is free from family, friends, pets, etc.
  • Use headphones with a noise-canceling microphone
  • Able to sit for long periods of time
  • Able to read, understand, and describe locations using a map
  • Able to use a mouse and keyboard to navigate a computer
  • Able to hear and speak on a telephone
  • Able to see, process, and describe visual information

Computer Requirements:
The technology platform Aira has built is only compatible with computers and is not compatible with tablets, Chromebooks, or smartphones. Please ensure your equipment meets our needs before applying.

  • Minimum of a 4 CORE CPU, as well as the following minimum performance indicators according to this free evaluator: https://www.cpubenchmark.net/cpu_list.php
    • PC – CPU Mark equal or greater than 5,975 with a Rank less than 810
    • Mac – CPU Mark equal or greater than 4,303 with a Rank less than 1,104
  • Minimum of 8 GB RAM
  • Minimum of 40 GBS available disk space
  • Windows or Mac computer using at least Windows 10 or Mac OS High Sierra
  • Free of malware, spyware, or viruses of any kind according to this free malware service: malwarebytes.com

Internet Requirements:

  • Internet speed that is reliably 25 MBPS or greater according to this free speed test: www.fast.com
  • A private password-protected secure connection

Daily Duties:

  • Responsible for maintaining a professional friendly demeanor with Explorers to establish a positive rapport
  • Aid Explorers, via the Aira platform, in providing descriptions of products, physical environment, or items, providing directions, public transportation details, troubleshooting technology, placing online orders, and all other requests that are within Aira’s Terms of Service
  • Manage high call volume
  • Utilize all resources available through Aira or the internet to complete Explorer’s task
  • Responsible for knowing how to use Aira’s platform, features, and mobile app
  • Utilize all 3rd party applications for communication with coworkers and management in daily operations
  • Responsible for adhering to Aira’s Data Handling Policy
  • Responsible for troubleshooting personal computer, headset, and microphone to ensure functionality in order to complete shift

Pay: $15.00 per hour

COVID-19 Considerations:

This is a fully remote position. All training and job-related work are done remotely from the comfort of your home.

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