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Customer Service Representative at Bandzoogle

Customer Service Representative

Bandzoogle is looking for a part-time support person to join our growing team of music-loving computer experts.

At Bandzoogle, we build tools that help bands succeed online. Our app powers tens of thousands of artist websites, helping them make a living by selling their music and growing their fan base.

More than just building a great product, our goal is also to create a great place to work.

Work from anywhere

Bandzoogle is a “virtual office”; everyone works from where they love to be. We don’t let physical distance keep us apart: we’re always in close contact through our busy company chat rooms, meetings / screensharing via Slack and Google Hangout.

Startup vibe, solid foundation

We’re not the typical music industry startup. We’ve had double-digit growth every year since we launched in 2003, all without the pressures of VC funding. At Bandzoogle we have the best of both worlds: a light-weight “startup” atmosphere backed up by a solid, profitable company.

Position Overview

The candidate will be responsible for helping customers via web chat and email, testing new features, and suggesting improvements for our products. Our customer support team is the best on the planet, with a wide range of experience and technical knowledge pertaining to music websites.

This is a part-time work from home position, and will include shifts between 8am and 2pm EST. We hire globally!

Requirements:

  • Strong understanding of web pages and the internet, including HTML/CSS, domain names, and widgets
  • Expert level computer skills
  • Top-notch time management skills
  • Friendly and courteous, with excellent written English
  • Self-motivated and have experience working from home
  • Loads of patience!

Bonus points if you:

  • Have experience working in IT, or have built websites from scratch
  • Have graphic design experience
  • Know our system inside and out
  • Have bunny slippers

Compensation

  • $15.00 – $20.00
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