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Customer Service Representative at Berkshire Hathaway Guard

Do you want to have a work-life balance schedule meaning no Night or Weekend shift?

Be part of Berkshire Hathaway Guard, one of the world’s most admired companies.

Berkshire Hathaway GUARD offers a collaborative company culture with outstanding benefits and competitive compensation. Their organization is still hiring during the Pandemic and they’re looking for talented individuals to join their team and establish a rewarding career with them.

Their success is founded on their strong reputation, and they have received an A+ “Superior” grade by the leading independent insurance rating organization. Backed by their ultimate parent company, Berkshire Hathaway Inc., their brand is founded upon trust, service, and innovation.

If you’re looking for an employer with integrity and flexibility, keep reading to learn about their benefits and job openings.

Benefits:

  • Work-life balance schedule- No Nights or Weekends!
  • Generous vacation and sick time
  • Closed on all major holidays
  • Healthcare benefits begin on your first day of employment
  • 401K with company match and profit-sharing
  • Every 5 years employees receive a generous monetary award to be used toward a vacation!
  • Tuition reimbursement after six months of employment
  • Discover opportunities to advance your career
  • Be part of Berkshire Hathaway Inc., one of the world’s most admired companies

Hiring and Working During the Pandemic:

  • Virtual interviews
  • Virtual employee onboarding and training
  • Hybrid work model (Splitting time between working remotely and in the office)

We have implemented rigorous safety measures and policies to ensure our associates are protected when working in the office including following all federal and local safety precautions and mandates.

Berkshire Hathaway will continue to monitor the COVID-19 situation closely and will adjust our policies as needed to ensure the continued safety of our employees.

Responsibilities

The Customer Service Representative is responsible for communicating over the phone with insureds, agency personnel, claimants, providers, vendors, and any other callers with questions related to Berkshire Hathaway GUARD Insurance Companies’ products and services.

The Customer Service Representative:

  • Answers customers’ questions and if unable to answer their questions, direct them to the appropriate person
  • Intakes new claims calls and enters the information using proper spelling, grammar, and punctuation
  • Checks voice mails, Customer Service Requests, and Policy Service Center Requests at scheduled times
  • Utilizes the Department Procedure Manual as appropriate
  • Utilizes GUARD Insurance Group System Software, Internet, and Agency Service Center to answer caller requests by accessing the appropriate information from the system

Some of the highlights of working in our call center are:

  • No Sales!! All calls are service-based
  • No weekends
  • We’re closed all major holidays

Qualifications

  • Excellent oral and written communication skills
  • Attention to detail and accuracy are essential for this role
  • Proficient use of a computer
  • Ability to multitask
  • Minimum of a high school diploma or the equivalent and previous customer service, telephone, or related experience is required
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