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Customer Service Representative at Firstsource

Customer Service Representative  (21000442)
Description

 Firstsource Healthcare has immediate full time Work from Home positions available as Customer Service Agents.

 

The responsibilities for this position include but are not limited to the following duties:

• Handling a high volume of inbound calls for Healthcare Member and Provider inquiries

• Be able to answer Healthcare Member and Provider inquiries and type information into the computer system simultaneously

  • Web camera visibility

Our agents start at $13 an hour base pay + attendance bonus incentives

Opportunity to select a competitive benefits package (health, dental, vision, life, 401k)

Paid Time Off

 

 

Qualifications

 

  • Must have Internet to include a router with Ethernet jack for connectivity to PC
  • Must have a private workstation to perform your work
  • Call center experience preferred.  Health insurance experience preferred.
  • High School diploma or equivalent is required.
  • 2 years customer service experience preferred
  • Minimum typing speed = 30-35 wpm preferred
  • Substantial understanding of the job
  • Apply knowledge and skills to complete a wide range of tasks.
  • Excellent written and verbal skills.
  • Problem-solving skills.
  • Basic knowledge of personal computers required
  • Strong reading comprehension and writing skills
  • Follow established procedures to meet customer needs.
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