Customer Service Representative at TechFlow

Title: Customer Service Representative

  • Location: USA-Virtual

Are you looking for a place to invest in your future? Then consider a job at TechFlow where we provide opportunities for individuals to explore, learn and develop their career, while being part of an exciting team of professionals.

Here are some experiences you may have at TechFlow:

  • Work with best-of-breed technologies
  • Have fun while being part of a professional team
  • Work in a challenging and dynamic environment
  • Work in a supportive learning atmosphere where opportunities for training and advancement are provided.

Our Platform Services is seeking an experienced Customer Service Representative to support Field Services on a high profile government contract. This is a hands-on field service support position that focuses on the daily tracking of ticket statuses with field support, will review required customer documents for accuracy, support internal operations, and will communicate directly with the customer.

This position is hourly, work from home, and will be part of a 24/7/365 team. Candidates must be available to work a flexible schedule, including holidays and weekends, in order to be considered.

Key Responsibilities:

  • Process requests and inquiries reported by stakeholders via telephone, email, or web, in a timely manner, with professional and grammatically correct responses
  • Ability to update ticketing system based on contract requirements
  • Detailed data entry projects
  • Review and validate reports daily for accurate data and metrics
  • Provide troubleshooting support for phones, applications, and database issues
  • Respond promptly to stakeholder inquiries
  • Keep detailed records of stakeholder interactions, transactions, comments and complaints
  • Communicate and coordinate with colleagues as necessary
  • Provide feedback on the efficiency of the stakeholder service process
  • Ensure stakeholder satisfaction and provide professional stakeholder support
  • Maintain a positive, empathetic and professional attitude toward stakeholders at all times.

Minimum Requirements:

  • 2-3 years’ experience in service support
  • Must be self-motivated with the ability to work independently on a high productivity team
  • Ability to work a flexible schedule including weekends, evenings, and holidays
  • Experience with ticketing systems, data, and validating tickets for quality metrics (Excel)
  • Attention to detail and be able to adjust quickly from one task to the next
  • Experience responding directly to customers and field support verbally and in writing
  • Problem solving and critical thinking skills combined with situational awareness and adaptability in challenging circumstances are a must.
  • Ability to follow written instructions with little guidance
  • Computer experience

Education Requirements:

  • High school diploma/GED required

Clearance Requirements:

  • Must be able to obtain and maintain Public Trust

What we Offer:

  • Established, stable and financially sound mid-tier company focused on growing new exciting opportunities
  • Highly engaged management team of seasoned professionals
  • Common and collective team-based focus on winning and corporate growth
  • Flat organization unencumbered by politics or bureaucracy with significant autonomy to get things done quickly and right
  • Company focused on Business Development, shared success and growth
  • 100% Employee-ownership and alignment on shared success
  • Exceptional past performance CPARs and experience
  • Excellent reputation with customers and industry

Equal Opportunity Employer

TechFlow is an Equal Opportunity Employer and all applicants will receive consideration without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age or veteran status.

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