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Customer Success Manager at Postscript

Postscript is redefining marketing for eCommerce companies. By introducing SMS as an entirely new channel for eCommerce stores to engage, retain, and convert their customer base, brands are seeing huge ROI with Postscript. Backed by Greylock, Y Combinator, and other top investors, Postscript is growing fast and looking for remarkable people to help build a world-class go-to-market (GTM) organization.

As a Customer Success Manager – you will work with their fastest-growing accounts to ensure they are successful and gain maximum value out of Postscript’s product offering. You will do this by immersing yourself in the customers’ business, deeply understanding their goals, and ultimately building strong customer relationships. You’ll be part player and part coach developing creative marketing strategies and sharing valued best practices. You will help ensure that accounts continue to scale quickly and see success from the platform. Further, you will work closely with the Head of Customer Success and the rest of the management team to share customer insights and ensure that Postscript continually improves in order to best serve your customer base.

All positions at Postscript are fully remote.

Primary duties

  • Build strong relationships and brand loyalty with their customers in general.
  • Develop excellent advisory relationships with your assigned group of customers and ensure they scale quickly on the platform
  • Continually expand your expert knowledge of your customer’s marketing, technology, and general business needs
  • Run best-in-class marketing strategy sessions with your customers. Share best practices, strategize on new marketing strategies, and develop innovative, creative marketing ideas for SMS
  • Develop and implement compelling ways to connect with customers and fuel their growth. Actively track, support, and guide customers’ marketing efforts
  • Triage technical issues with the customer and the Postscript team
  • Maintain an expert level understanding of the Postscript product, along with larger e-commerce & marketing knowledge

What We’ll Love About You

  • 3+ years of customer management experience in SaaS marketing or eCommerce technology
  • Experience owning and managing a book or business
  • Experience with technical products and/or demonstrated technical aptitude
  • Demonstrated an advanced understanding of e-commerce businesses, including emerging marketing trends and e-commerce trends. The eCommerce experience strongly preferred
  • Passion for helping customers and being a teacher
  • Ability to strike the right ongoing balance between being a detail- & process oriented-person, while also being a people-person
  • Proactive problem solver. High reliability and outstanding follow-through
  • Comfort with ambiguity, and not afraid to fail or make mistakes. Early-stage experience strongly preferred
  • Ability to make any customer smile and deliver a great experience
  • Receptive to feedback and quick to iterate
  • Remote work experience desired 

What You’ll Love About Postscript

  • High growth startup – plenty of room for you to directly impact the company and grow your career!
  • Fully remote culture – work from home (or wherever!)
  • Fun – We’re passionate and enjoy what we do
  • Competitive compensation and opportunity for equity
  • Unlimited paid time off
  • Health, dental, vision insurance
  • Other great perks, such as a home office stipend
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